Guest Transit Host- Dollywood Theme Park - Seasonal

Dollywood Parks & Resorts; Pigeon Forge (TN); On-site; USD 17,908 - 20,664; Part time

Job summary

Dollywood Parks & Resorts is seeking a friendly Guest Transit Host for a seasonal, part-time role in Pigeon Forge, TN. The position involves operating as a Tram Driver/Conductor and Crowd Control, ensuring guest safety, satisfaction, and smooth line flow.

The ideal candidate is at least 16 years old (18 for motor-vehicle activities), has basic computer skills, a valid driver's license, and can pass a background check.

Qualifications

• Ability to greet guests and provide excellent service.
• Ability to operate under safety standards and company policies.
• Bilingual or multilingual skills not required but a plus.

Responsibilities

• Greet Guests and initiate friendly interaction.
• Ensure Dollywood’s 100% Satisfaction Guarantee is implemented.
• React calmly in stressful situations and assist Guests as needed.
• Perform duties as Tram Conductor including safety observations and communication.
• Complete daily reports and coordinate with Parking PIC.
• Maintain cleanliness and safety in all areas and assist with other parking tasks.
• Wear and maintain a themed Dollywood costume.
• Attend training classes and meetings.
• Adhere to safety and security directives at all times.
• Support a team-focused work environment.

Skills

Friendly demeanor

Customer service

Effective communication

Problem solving

Attention to safety

Team collaboration

Adaptability

Professional appearance

Multitasking

Tools

Basic computer skills

Job description

Guest Transit Host- Dollywood Theme Park - Seasonal

Job Category: Guest Services

Requisition Number: GUEST010492

• Posted : July 29, 2026
• Part-Time
• Rate : $14 USD per hour

Locations

Showing 1 location

Dollywood
2700 Dollywood Parks Blvd
Pigeon Forge, TN 37863, USA

Dollywood
2700 Dollywood Parks Blvd
Pigeon Forge, TN 37863, USA

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Guest Transit Host who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Guest Transit Host will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Guest Transit Host position is defined by various positions to include Tram Driver, Conductor and Crowd Control. The Guest Transit Host is responsible for all aspects of assigned areas, to include safety, friendliness, cleanliness and line speed.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greets Guests and initiates friendly interaction. Provides Guest excellence, which exceeds expectations
• Effectively uses empowerment to ensure Dollywood’s 100% Satisfaction Guarantee policy is implemented
• Reacts calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required
• Effectively performs in the role of Tram Conductor to include (but not limited to):
  • Visually observes trailing cars on multi-unit conveyances for potential safety hazards
  • Visually observes Guest actions during operation to prevent safety hazards
  • Communicates calmly, clearly and professionally with Tram Conductor/Lot Attendants
  • Communicates safety rules and scripted festival/general park information in a manner consistent with the values and mission of The Dollywood Company
• Completes daily written reports and turn in any necessary paperwork to Parking PIC
• Works each position in all weather conditions
• Maintains a sense of urgency toward area of operation to reduce Guest wait time
• Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
• Assists with other areas in parking as needed/requested by Management
• Wears and maintains a themed costume issued by Dollywood
• Performs special projects as directed by Management
• Attends all required Training Classes and Meetings
• Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
• Maintains confidentiality at all times
• Follows all safety standards to include reporting any violation of standards

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 16 years of age
• Minimum of 18 years of age is required when/as:
  • Any activity with use of a motor vehicle to include trams and shuttles
• Basic computer skills
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, or holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management, and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using approved methods of communication
• Able to learn additional ticketing system functions
• Above average attention to detail and accuracy of information
• Ability to memorize safety standards & scripted material
• Must have manual dexterity necessary to complete all job duties

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50lbs. utilizing company’s safety guidelines for safe lifting
• Mobility:Position may require intermittent toprolongedsitting,standingand/or walking for duration of shift, up to 13 hours. Employees may alsobe requiredto travel to various areas on property which may include changes in terrain,stairsand uneven surfaces
• Repetitive Movements:This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands,armsor other body parts as part of typical job functions
• Environmental Conditions:This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees maybe requiredto work indoors and outdoors
• Cognitive and Sensory Requirements:This position requires strong cognitive skills, including the ability to think critically, solve problems, process andretaininformation, have attention todetailand communicate effectively using approved methods
• Able to meet the physical demands of the job
• Able to sit, stand or walk for long/short periods of time
• Able to work in a small, confined area
• Able to push and/or pull
• Able to bend at the waist and knees for long periods of time

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.