Guest Surveyor

North Carolina Zoo; Asheboro (NC); Vor Ort; USD 17.000 - 24.000; Teilzeit

Zusammenfassung

The North Carolina Zoo is hiring a CES Guest Surveyor to collect guest feedback as guests exit the park. You will administer surveys using a tablet and record responses to help evaluate educational programming and conservation messaging.

The role requires a friendly, professional demeanor, ability to work outdoors in varying Central NC weather, and availability five days per week from 1:00–5:00 p.m. through November.

Qualifikationen

• High school diploma or GED.
• At least two months of experience working with diverse audiences.
• Experience using tablets or digital data collection tools.
• Ability to work outdoors in varying Central NC weather.
• Strong communication and friendly, professional demeanor.

Aufgaben

• Approach and engage park guests in a friendly, confident manner.
• Conduct surveys according to CES protocols and procedures.
• Record guest responses accurately on a tablet.
• Represent the Zoo's mission with clear, effective communication.
• Work five days per week, 1:00–5:00 p.m., through the end of November.

Kenntnisse

Public engagement

Tablet use

Spanish (bonus)

Ausbildung

High school diploma or GED

Public-facing experience (2 months+)

Tools

Tablets

Jobbeschreibung

**Description of Work**The North Carolina Zoo is expanding, making this an exciting opportunity to join our team. We are seeking a dynamic, friendly, and enthusiastic individual to serve as a CES Guest Surveyor. In this role, the Guest Surveyor supports the Conservation, Education, and Science (CES) Section by gathering essential information about the Zoo guest experience. Surveyors engage directly with guests as they exit the park, administering questionnaires that help the Zoo better understand visitor perspectives, evaluate educational programming, and strengthen conservation messaging. This work plays a vital part in ensuring the Zoo continues to create meaningful experiences that inspire conservation action and awareness. Key Responsibilities include but are not limited to: \\*Approach and engage Zoo guests in a friendly, confident, and professional manner. \\*Conduct surveys according to established CES protocols and procedures. \\*Use a tablet and survey software to accurately record guest responses. \\*Maintain working knowledge of all relevant survey procedures, policies, and expectations. \\*Communicate clearly and effectively with guests while representing the Zoo’s mission and values. \\*Exercise good judgment, patience, and situational awareness when interacting with a wide variety of audiences. \\*Work independently while remaining responsible, attentive, and mission‐focused. \\*Stand or remain stationed outdoors in varying weather conditions while conducting surveys. \\*Assist with additional duties and support CES initiatives as needed or assigned.**Knowledge Skills and Abilities/Management Preferences****Recruitment Range: $15.00 per hour****To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.**Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred:**Management Prefers*** Experience engaging with the public in roles such as administering surveys, public speaking, educational programming, or other guest‐facing interactions. Experience using tablets or digital tools for data collection is also preferred, as well as any background in public engagement or the ability to speak additional languages (e.g., Spanish).**Position & Physical Requirements*** Must be at least 16 years of age.* Available to work a consistent schedule of five days per week, including weekends and holidays, from 1:00–5:00 p.m. through the end of November.* Able to work outdoors in extreme weather conditions typical of Central NC (heat, rain, or cold) while standing or remaining stationary for extended periods.* Able to walk or stand on various surfaces for extended periods, with or without accommodation.* Possesses sufficient cognitive ability, auditory and visual acuity, and communication skills to perform essential duties and follow general safety practices for guests and staff.* Willing and able to work independently in a responsible and effective manner.* Able to support special events or additional CES needs as assigned.* Able to work in a variety of physical positions, including sitting, bending, reaching, standing, walking, and lifting or carrying up to 30 lbs.* Able to navigate paved, rough, or uneven pathways.* Must comply with the NC Zoo Dress Code and Appearance Policy.**This position is located at:**4401 Zoo ParkwayAsheboro, NC 27205**DNCR does not engage in dual employment for temporary positions; if you are currently employed with another State agency, State university, or the NC National Guard and intend to remain employed with that entity, you may not be considered for temporary work with DNCR.****Minimum Education and Experience**Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.* High school or General Educational Development (GED) diploma **OR*** At least two months of experience working with a variety of audiences in roles such as camp counselor, educator, restaurant or retail employee, customer‐service representative, or any position involving public interaction.**If there are no qualified candidates remaining in the applicant pool who meet the minimum Education and Experience or Knowledge, Skills and Abilities required for the position, the agency may consider for this position a trainee who does not meet the minimum requirements. Salary for a trainee may be set at a lower level than the classification salary range and recruitment range that is listed in the posting with the salary being adjusted up accordingly as the trainee has obtained the necessary additional education and experience to fully meet the minimum qualifications as outlined in the classification specification.****Division Description**The North Carolina Zoological Park exists for the enjoyment, education and inspiration of all our citizens and visitors. The mission of the zoo is to conserve and protect representative examples of natural beauty, endangered and threatened plant and animal species, and ecological features of the continents it represents.**Learn about the NC ZOO:** **https://www.nczoo.org****Supplemental and Contact Information**The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.**Application Process****Be sure to complete the application in its entirety.** *Resumes will not be accepted in lieu of completing this application.** Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.* Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the \"Work Experience\" section of the application, to support your answers.* Due to the volume of applications received, we are unable to provide information regarding the status of your application. The hiring process may take several weeks.* **Be sure to complete the application in full**. **Applicants are unable to submit more than one application to an individual posting.** **Only one application received prior to the closing date will be accepted.** **Applications must be submitted by 11:59:59 PM on the night prior to the closing date.****Degree/College Credit Verification**Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.**Veteran’s and National Guard Preference**Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.**ADA Accommodations**Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.**Employment Eligibility**It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).**CONTACT INFORMATION**N.C. Department of Natural and Cultural ResourcesDivision of the North Carolina Zoo4401 Zoo ParkwayAsheboro, NC 27205