Guest Specialist Rapid Refill Westford

Garrett's Family Market; Westford (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Garrett's Family Market is looking for a Guest Specialist in Westford, Massachusetts. This role prioritizes exceptional customer service, where associates provide welcoming greetings and assist customers. Key responsibilities include cleaning, merchandising, and basic accounting tasks. Candidates must be dependable, physically fit to lift up to 50 lbs, and possess a Class C Operator Certification. The position promotes a professional image and requires effective communication skills while working in a team-oriented environment.

Qualifications

• Must be in physically good shape and able to lift, bend, and stand for up to eight hours.
• Must be able to work in cool temperatures for short periods.
• Class C Operator Certification required.

Responsibilities

• Provide enthusiastic greetings and excellent customer service.
• Perform cleaning and housekeeping duties inside and outside the store.
• Stock, front, and face all merchandise.

Skills

Customer service

Communication

Teamwork

Flexibility

Dependability

Education

Basic math skills at 8th grade level

Ability to read and write English at 8th grade level

Tools

POS systems

Job description

As a Guest Specialist, customer service is our number one priority. Our Sales Associates are not just cashiers. Our Associates are required to do the following.

• Provide an enthusiastic “beaming” greeting to all customers upon entering the store or on the phone.
• Get to know your customers and use their name.
• Go out of your way to make customers feel important and valued. Give 100% attention to customers.
• Move quickly to provide fast service.
• Offer suggestions and promotions.
• Thank customers for their business and invite them back.

Additional Responsibilities

Cleaning & Housekeeping: Inside

• Restrooms: Floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked.
• Trash Cans: Emptied, clean and bags tucked out of site.
• Doors & Windows.
• Floors: Sweep and mop, free of trash, spills, and stains.
• Coolers: Doors and shelves cleaned free of stains and spills.
• Rugs: Swept and free of trash.
• Transaction Counter: Clean and organized.
• Shelves: Clean and dust free.
• Fast food area: Equipment and prep area clean and organized.
• Back office and cooler neat and organized.
• Coffee and Fountain Area: Clean, free of spills and trash.
• Merchandise: Clean and dust free.

Cleaning & Housekeeping: Outside

• Parking Lot: Swept and free of trash, oil, gas spots, cigarette butts, and weeds.
• Windows & Doors: Clean, no faded or unauthorized signs.
• Entrance Sidewalk: Clean, stain and trash free.
• Trash Cans: Clean, not overflowing, and bags tucked.
• Fuel Islands: Dispensers and nozzles clean.
• Squeegies & towels on all islands, windshield buckets full.
• Car Wash: Sweep inside.
• Shoveling, salting and maintaining outside areas during inclement weather.

Merchandising

• Stock, front, and face all merchandise.
• Bag Ice.
• All merchandised priced.
• Cooler fronted and labels faced.
• Stock fountain, cooler, and freezer.
• Brew Coffee.
• No out of date merchandise.
• Move and build displays.
• Sales Counter: Proper Cig. display, products priced.
• Stock lottery supplies and cigarettes.
• Control inventory and protects company assets.

Accounting / Legal

• Proper cash, credit card, and check accountability at end of shift.
• Basic math computation to count back change.
• Adhere to policies on age restricted product sales.
• Inventory Control: observe and react to shoplifters and gas theft.

Misc.

• Check in vendors, and gas deliveries.
• Ability to operate POS, lottery, phone card and money order machines.
• Attend store meetings.
• Assists managers to recruit new employees.

Candidate Profile

In addition to being able to perform the job duties outlined on page one, below are important expectations while working on our team.

• People oriented, friendly, enthusiastic, smiles.
• Provides upward feedback to management.
• Respectful and polite.
• Able to work alone and on a team.
• Demonstrate a sense of urgency (move fast).
• Able to stay busy between customers.
• Honest.
• Flexible.
• Willing to learn.
• Willing to help associates and customers.
• Communicates effectively with Store Manager, team members, vendors, and customers.
• Multi-Task: able to successfully complete multiple tasks independently.
• Dependable & punctual – consistently reports to work on time and provides proper notice if necessary.
• Identifies problems and resolves issues quickly and effectively.

Professional Image

• Proper uniform and name tag at all times.
• No gossiping or profanity.
• Proper hygiene: showered, clean shaved, clean hair, no body odor, clean uniform, fresh breath, clean finger nails.
• No cell phone for calls or texting permitted while on duty, only emergency calls from family or friends can be placed to or from store phone only.

Position Requirements

• Must be in physically good shape and able to lift, bend, and stand up to eight hours.
• Must be able to balance on step stool or stepladder.
• Must be able to work in a cooler at a temperature of 36 degrees for up to 30 minutes.
• Must be able to lift and carry 50 lbs.
• Tolerate exposure to gasoline fumes and cleaning products.
• Visual acuity to check identification.
• Must be able to do basic math at the 8th grade level.
• Must be able to speak, read and write English at 8th grade level and communicate with customers in English.
• Class C Operator Certification Required.