Guest Services Team Member

Six Flags; Mason (OH); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Free park admission to Kings Island &

Free guest tickets

Employee ride nights

Training & development

Diversity & Inclusion programs

Discounts on food and merchandise

Dormitory housing discounts

Job summary

Six Flags is hiring for a Guest Services role at Kings Island in Mason, OH. The position pays $15.50 per hour and requires a strong customer-service mindset, teamwork, and the ability to handle multiple tasks in a fast-paced environment.

You will welcome guests, resolve issues with courtesy and safety, and assist with ride admissions information and accessibility guides. Evening, weekend, and holiday work is required to meet park needs.

Qualifications

• Customer-focused approach with safety and integrity
• Ability to work collaboratively in a team
• Strong written and verbal communication skills
• Able to learn and operate multiple computer systems
• Willingness to work evenings, weekends and holidays

Responsibilities

• Resolve guest conflicts with courtesy and safety
• Greet guests and assist throughout their park experience
• Communicate ride admissions and distribute brochures and disability guides

Skills

Customer service

Communication skills

Teamwork

Multitasking

Problem solving

Time management

Over 18

Tools

Computer systems

Job description

Overview:

$15.50 / hour

Age Requirements

This position has a minimum age requirement of 18 years old.

Joining our Guest Services Team means providing the excellent guest experience to every guest , every day, every time.

With more than 100 rides, an award-winning kids’ area, 33-acre waterpark, shows and attractions, Kings Island offers the perfect combination of world-class thrills and attractions.

Some of our amazing perks and benefits:

• FREE Admission to Kings Island and other Six Flags Parks and Waterparks!
• FREE tickets for friends and family!
• Exclusive employee RIDE nights, GAME nights, and FREE FOOD events!
• Training and development programs with opportunities for advancement!
• Programs in Food Certification, Diversity & Inclusion, and more!
• Discounts on park food and merchandise!
• Discounted on-site dormitory housing for Team Members living 30+ miles away (18+ only).

Responsibilities:

• Resolve guest conflict while upholding the highest levels of courtesy, cleanliness, safety, service, integrity, and inclusion.
• Welcome guests into the park, greet guests throughout the day, and proactively solve guest problems that occur throughout the guest experience.
• Effectively communicate ride admissions program and distribute brochures and disability guides.

Qualifications:

• Take initiative and maintain the company’s reputation and dedication to safety, service, courtesy, cleanliness, and integrity.
• Work collaboratively in a team setting
• Ability to learn and work independently
• Ability to master multiple computer systems
• Ability to multitask in a fast-paced environment
• Utilize strong written and verbal communication skills, including speaking in front of groups.
• Possess excellent computer, data entry, and typing skills, and previous office administration experience is a plus.
• Utilize problem solving skills, including having the ability to remain patient, poised, and alert to cope with challenging/unique situations.
• Possess a positive attitude and approach.
• Utilize strong listening and interpersonal skills.
• Demonstrate strong time management, planning, and organizational skills in order to optimize productivity.
• Ability to work evenings, weekends and holiday periods to meet business needs.

Cedar Fair Entertainment Company is an equal opportunity employer. A work permit may be required for associates under the age of 18. Applicants must be legally eligible for employment in the United States and in accordance with state laws. Cedar Fair also conducts background checks on all applicants 18 years of age and older.