Guest Services Supervisor - VIP, Events & Library Ops

The Paley Center For Media; New York (NY); On-site; USD 34,000 - 37,000; Full time

Job summary

The Paley Center for Media in New York seeks a Supervisor, Guest Services to lead daily front-of-house operations, group tours, library tasks, and mailroom services. You will represent the Paley brand through outstanding guest experiences.

You will supervise staff, manage inquiries and ticketing, coordinate events and admissions, and partner with other departments to ensure smooth museum operations. A Bachelor’s degree and 5+ years of team leadership are required; Spanish is a plus.

Qualifications

• 5+ years of experience managing a team in a service environment
• Strong customer service orientation with experience resolving guest issues
• Proven ability to supervise, motivate, and train front-line staff
• Excellent verbal and written communication skills
• Bachelor's degree required; in-person work preferred
• Spanish language skills a plus

Responsibilities

• Supervise daily operations of the Guest Services department and lead staff
• Manage the Guest Services inbox and main phone line with timely responses
• Oversee ticketing operations, event builds, inventory, admissions, and registrations
• Coordinate staff scheduling for museum hours, rentals, and special events
• Assist payroll administration and financial procedures for staff
• Oversee event registration, attendance tracking, and reporting
• Train and develop Guest Services staff with regular feedback
• Support VIP guest experiences and library operations
• Grow museum attendance through outreach to schools and partners
• Prepare attendance reports and lead group visits
• Enforce safety, security, and compliance with regulations

Skills

Leadership

Communication

Organizational skills

Team management

Problem solving

Education

Bachelor's degree

Tools

Ticketweb

Excel

Word

Job description

The Paley Center for Media in New York seeks a Supervisor, Guest Services to lead daily front-of-house operations, group tours, library tasks, and mailroom services. You will represent the Paley brand through outstanding guest experiences.

You will supervise staff, manage inquiries and ticketing, coordinate events and admissions, and partner with other departments to ensure smooth museum operations. A Bachelor’s degree and 5+ years of team leadership are required; Spanish is a plus.