Guest Services Supervisor — 24/7 Front Desk Leader

Aramark; Potomac (MD); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Paid time off including parental leave

Job summary

Aramark is seeking a Front Desk Supervisor at the William F. Bolger Center in Potomac, MD. You will supervise Guest Services, coordinate registration and transportation, and train staff to deliver a world-class guest experience.

The role requires leadership, strong communication, and hospitality experience, with responsibilities spanning check-in/out, PBX operations, and inter-department coordination to ensure guest satisfaction.

Qualifications

• Must have a positive attitude and commitment to world-class service.
• Strong PC skills and ability to use common software.
• Experience in guest services and supervision is preferred.
• Ability to lead, motivate and communicate effectively.

Responsibilities

• Supervises Guest Services staff to provide 24/7 coverage.
• Coordinates registration and transportation for guests.
• Trains Front Desk/Concierge staff with Aramark programs and client guidelines.
• Oversees lobby operations and telephony to ensure world-class service.
• Manages check-in/check-out and guest communications.
• Maintains supplies, logistics, and safety procedures.
• Coordinates with other departments to ensure seamless guest experiences.

Skills

Customer service

Leadership

Communication

PC skills

Organizational skills

Hospitality experience

English proficiency

Job description

Aramark is seeking a Front Desk Supervisor at the William F. Bolger Center in Potomac, MD. You will supervise Guest Services, coordinate registration and transportation, and train staff to deliver a world-class guest experience.

The role requires leadership, strong communication, and hospitality experience, with responsibilities spanning check-in/out, PBX operations, and inter-department coordination to ensure guest satisfaction.