Guest Services Supervisor

Island Hospitality Management; United States; On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Healthcare

HSA & FSA plans

Dependent care FSA

Identity Theft Protection

Commuter benefits

Pet Insurance

PTO & Wellness

Employee Assistance Program

Wellness subscriptions

Paid sick time

Family leave

401(k) with company match

Free room nights

Employee discounts

Tickets at Work discounts

Career growth program

Referral bonus

Job summary

Island Hospitality Management is seeking a Guest Services Supervisor to oversee front office operations and supervise the guest services team. The role includes coordinating scheduling, resolving guest inquiries, and supporting administrative duties within a resort environment.

The position may require flexible scheduling and demonstrates the company’s commitment to delivering exceptional guest experiences through trained staff and strong processes.

Qualifications

• 2 years of administrative experience preferred.
• 6 months of supervisory experience preferred.
• Intermediate computer proficiency, including Microsoft Office, email, and internet.
• Excellent written and verbal communication; good problem-solving and leadership skills.
• Strong customer service skills.

Responsibilities

• Oversee front desk activities and supervise guest services team members.
• Coordinate team member selection and development; ensure policy compliance.
• Organize and prioritize front desk work schedules for adequate coverage.
• Handle, resolve, and respond to guest complaints and inquiries promptly.
• Submit debt-related files and refer sales prospects to the Resort Manager.
• Perform general admin duties: phones, typing, copying, faxing, filing, records maintenance.
• Ensure office supplies are stocked and purchasing is managed.

Skills

Data entry

Communication

Leadership

Customer service

Administrative experience

Tools

Microsoft Office

Job description

Description

As our Guest Services Supervisor, you will oversee the front office activities, including handling routine office work and administrative responsibilities of the resort. You are also responsible for supervising individual guest services team members.

This position may require flexible scheduling availability.

Requirements

Job Requirements:

• - Coordinate team member selection and development and ensures team members comply with appropriate policies and procedures
• - Organize and prioritize the work schedules of the front desk team to ensure adequate coverage is available at all times
• - Handle and resolve guest complaints, inquiries, and issues in a timely and professional manner
• - Field resort comments, suggestions, and complaints to the General Resort Manager
• - Make collection calls for site rental payments as directed
• - Submit bad debt files to collections
• - Ensure guests receive the highest levels of service consistent with Island's customer service philosophy
• - Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
• - Complete and maintain resort records, reports, and files
• - Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• - Refer all sales prospects to the Resort Manager and/or Sales Manager and enters the prospect information in a timely manner

Job Qualifications:

• - Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
• - Ability to provide data entry in a timely manner
• - Excellent written and verbal communication skills Good problem-solving and leadership skills
• - Strong customer service skills
• - 2 years of administrative experience is preferred
• - 6 months of previous supervisory experience is preferred Resort office experience is a plus

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. IHM Outdoors is unable to guarantee a specific number of work hours per week.

Training:

IHM Outdoors is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join IHM Outdoors from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• - Healthcare including Medical, Dental, and Vision Insurance
• - HSA & FSA plans available!
• - Dependent care FSA
• - Identity Theft Protection Insurance
• - Commuter benefits including transit & parking
• - Pet Insurance
• - PTO and Payroll Incentives for Annual Wellness Exams
• - Employee Assistance Program
• - Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• - Paid Sick and Vacation Time
• - Family Leave
• - 401(k) Retirement plan - IHM Outdoors Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• - Incentive based bonus program
• - Free room nights at our properties and employee discounts within your brand
• - Discounts for friends and family within your brand
• - Team Member recognition and bonus
• - Discounted tickets to theme parks, musical, movies, and more through Tickets at Work
• - Career Growth through our in-house training program with a path personalized to your desired goals
• - Referral bonus program to ANY of our locations

Equal Opportunity Employer

IHM Outdoors uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Salary Description

$22.00