Guest Services Supervisor

Olympia Hospitality; Nantucket (MA); Presencial; USD 30.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Clothing allowance provided

End-of-season bonus

Employee housing available

Descripción de la vacante

Olympia Hospitality and 21 Broad Hotel on Nantucket seek a Front Desk Supervisor & Office Coordinator with a PM focus. This full-time seasonal role starts immediately and runs through mid-December, with a pay range of $22–$24 per hour and an average schedule of five shifts per week during peak season.

The role blends guest services, operations, and administrative duties, including check-ins, reservations, communications, and coordination with housekeeping and accounting tasks.

Formación

• Prior hospitality experience required (boutique hotel experience strongly preferred).
• Strong communication and organizational skills are essential.
• Ability to work independently, stay organized, and remain calm when the hotel is busy.

Responsabilidades

• Front desk operations: guest check-ins and check-outs.
• Sending email confirmations and pre-arrival communications.
• Taking reservations and guest inquiries by phone.
• Providing concierge services and dining/activity recommendations.
• Evening setup of the mixer bar and related tasks.
• Daily room inspections and coordination with housekeeping.
• Maintaining clean and organized common areas.
• Accounting support: coding invoices, reconciliations, daily reporting, admin tasks.
• HR-related administrative tasks and office coordination.

Conocimientos

Communication skills

Organizational skills

Independence

Calm under pressure

Herramientas

Email & Office Apps

Descripción del empleo

We're more than just a team - we're a community dedicated to making a difference every day.

At Olympia Hospitality and 21 Broad Hotel, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you!

Front Desk Supervisor & Office Coordinator Position (PM Focus)

Immediate Start - Mid-December

Pay dependent on experience but typical range $22-$24 per hour

21 Broad Hotel is currently interviewing for a full-time seasonal Front Desk Supervisor & Office Coordinator to join our team starting immediately through mid-December. The position must begin no later than the first two weeks of April. This is a key, hands-on role at a high-performing boutique hotel and is perfect for a recent college graduate or someone early in their hospitality career who enjoys a mix of guest-facing service, operations, and administrative responsibility.

The role includes both day and evening responsibilities, though the position has a strong PM operational focus as the season progresses. During the primary season the schedule typically averages five shifts per week. Flexibility, professionalism, and strong attention to detail are essential.

A seasonal employment contract will be signed, with the opportunity for a bonus at the end of the season for team members who successfully complete the full contract through December without issues.

Key Responsibilities

• Front desk operations, including guest check-ins and check-outs
• Sending email confirmations and pre-arrival communications
• Taking reservations and guest inquiries by phone
• Providing concierge services, including dining and activity recommendations
• Evening setup of our non-alcoholic guest mixer bar
• Daily room inspections and coordination with housekeeping
• Maintaining clean and organized common areas throughout the day and evening
• Accounting support, including coding invoices, assisting with reconciliations, daily reporting, and administrative tasks
• Assisting with social media updates, pop-ups, partnerships, and on-property activations throughout the season
• Supporting office coordination and HR-related administrative tasks as part of regular shifts

This is not a "stand-behind-the-desk" role. You will be actively involved in the daily rhythm of the hotel and trusted with meaningful operational responsibility.

Requirements

• Prior hospitality experience required (boutique hotel experience strongly preferred)
• Strong communication and organizational skills
• Comfort with computers, email, and administrative or accounting tasks
• Ability to work independently, stay organized, and remain calm when the hotel is busy
• Applicants must be authorized to work in the United States. We are not able to accept candidates requiring visa sponsorship for this position

Housing

Employee housing may be available for the right candidate. Housing consists of a shared room in a dormitory-style apartment with other team members, which works well for recent college graduates or those comfortable in a collaborative living environment.

Compensation & Benefits

• Competitive hourly wage based on experience
• Clothing allowance provided
• Potential end-of-season bonus for successfully completing the contract through December

Here’s how we show our commitment:

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.