Guest Services Supervisor

Haymarket Hotel Ventures LLC; Haymarket (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Team Member Hotel Discount

Uniforms Provided

Health, Dental, Vision, Life Insurance

Job summary

Hilton Garden Inn Haymarket is seeking a friendly Guest Services professional to support the front desk operations and ensure guests receive courteous, efficient service. You will be the first point of contact, handling reservations, inquiries, and requests with a welcoming demeanor.

Responsibilities include operating the hotel software, posting charges, and assisting with scheduling and daily tasks. A positive, service-oriented attitude and reliable teamwork are essential.

Qualifications

• Excellent computer and cash handling skills.
• Sociable, outgoing, guest service oriented behavior.
• On-the-job learning and adaptability.

Responsibilities

• Assist front desk with duties for Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc.
• Understand and operate the hotel's software and manage daily transactions and reservations.
• Post charges and manage room rates; train new Guest Service Agents.

Skills

Cash handling

Customer service

Communication

Computer skills

Tools

POS system

Cash register

Job description

COMPANY OVERVIEWAt Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.POSITION PROFILEAssist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.ESSENTIAL RESPONSIBILTIESCan perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.Communicate with the Engineering Department regarding any maintenance requests from the guests.Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.Issues safety deposit boxes to guests when requested.Provide for a safe work environment by following all safety and security procedures and rules.Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESRequires having excellent computer and cash handling skillsPresent a sociable, outgoing, lively and guest service oriented behavior.Working knowledge is generally learned on-the-job.Communicate information and hotel services to management, staff and guests.PHYSICAL DEMANDSAbility to stand for extended periods of time.Lift, pull, push, bend, and move items to support the hotel and outletsBENEFITS PACKAGECompetitive SalaryDaily Pay!Team Member Hotel Discount ProgramUniforms Provided for most positionsBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO401k with employer matchFood and Beverage DiscountsTuition ReimbursementAt the Hilton Garden Inn Haymarket, we believe in fostering a supportive and inclusive workplace culture. We offer numerous opportunities for career growth, professional development, and a chance to work alongside passionate individuals who are dedicated to delivering outstanding guest experiences. Whether you are starting your career in hospitality or looking to take the next step, this is a place where your contributions are valued, and your career can flourish.If you think you bring the ideal blend of attitude, spirit and work ethic, this could be the perfect job for you!