Guest Services Specialist (Homeless Shelter)

LifePath Christian Ministries; York (York County); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

LifePath Christian Ministries is seeking a Guest Services Specialist to manage the front desk, assist guests, and support shelter operations. The role requires 1 year of human relations or customer service experience and a compassionate approach aligned with the ministry's mission.

The position involves intake processing, safety monitoring, and collaboration with staff to ensure a welcoming, secure environment for guests and staff alike.

Qualifications

• High School diploma or equivalent.
• Must have a committed personal relationship with Jesus Christ.
• Must agree with and sign LifePath’s Statement of Christian faith and be able to share that faith with staff and guests.
• Excellent interpersonal and written/oral communication skills.
• Proficiency with MS Office Suite, computer input, and database management.

Responsabilités

• Provide oversight of front desk including answering the telephone and screening guests.
• Monitor security cameras and maintain facility security.
• Conduct intakes for new guests and give shelter orientation.
• Oversee guest chores, stock supplies, and assist with daily linen laundering as needed.
• Document guest information and handle emergency situations calmly.
• Attend staff meetings and participate in other duties as required.

Connaissances

Interpersonal skills

Written and verbal communication

Customer service

Formation

High School or equivalent

Outils

MS Office Suite

Database management

Description du poste

Description

Job Title: Guest Services Specialist - 1 year Human Relations or Customer Service experience required

FLSA: Non-exempt

Essential Duties:

• Provide oversight of front desk which includes answering the telephone, screening guests, and monitoring security cameras
• Maintains security of facility through routine methods
• Conducts intakes for new guests
• Provides shelter orientation tour for new guests to include a shower, processing belongings, and gather linens and toiletries
• Oversees and assigns guest chores and stock supplies
• Assist in completion of daily linen laundering as needed
• Engages shelter guests with compassion and understanding, while also setting healthy boundaries
• Documents any pertinent information regarding guests including intake, medications, scanning for services as appropriate
• Regularly walks the building and conducts bed/bathroom checks and appropriately deals with rule and/or unsafe/unsanitary violations
• Contacts emergency services should the need arise and maintain a calmness amongst the guests while situations are being handled
• Attends and actively participates in staff meetings

Other Duties:

• Any other duties as required by supervisor
• Assist in the food services area on an as needed basis
• Evaluate emergency situations and handles them when the Supervisor is not in the area
• Maintains confidentiality of all data, including guests, employee, and operational data

Education/Qualifications:

• High School or equivalent
• Must have a committed personal relationship with Jesus Christ
• Must agree with and sign LifePath’s Statement of Christian faith and be able to share that faith and knowledge with staff and guests
• Must have excellent and demonstrated interpersonal relations and both written and oral communication skills
• Proficiency with MS Office Suite, computer input, and database management

Other Factors to Consider:

• Ability to walk, stand and/or sit for long periods of time, reach, lift, bend, kneel, stoop, climb stairs, push, and pull items weighing 25 pounds or less; manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures.
• Excellent reading and writing skills; typing/computer usage; proficient interpersonal relations and communicative skills; ability to follow written and oral instructions and procedures;
• Possess a valid Pennsylvania Driver’s License

Working Conditions:

• Inside and outside environment