Guest Services - Service Desk

Stein Garden Centers, Inc.; Wisconsin; Hybrid; USD 17,000 - 22,000; Part time

Job summary

Stein Garden Centers, Inc. is seeking an Associate-Guest Services - Service Desk in Big Bend, WI. The role focuses on delivering exceptional customer experiences, assisting with merchandise selection, and supporting store operations.

Candidates should be enthusiastic, communicative, and able to work in varied weather conditions while providing friendly service and accurate POS transactions. Emphasis on teamwork and reliability.

Qualifications

• Must have strong written and verbal communication; excellent customer service skills.
• Ability to work in both indoor/outdoor conditions, rain or shine.
• Ability to multitask, prioritize, and work well independently or in a team.
• Good organizational and problem-solving skills.

Responsibilities

• Greet customers promptly and build a welcoming atmosphere.
• Assist customers, determine needs, educate and guide selections.
• Support merchandising and operational procedures.
• Operate the POS accurately, process payments and receipts.
• Maintain stock levels, signage, and product presentation.
• Cross-train across departments and participate in training activities.

Skills

Excellent communication

Customer service

Team player

Multitasking

Organizational skills

POS system

Tools

POS system

Job description

Position: Associate-Guest Services -Service Desk

Reports to: Store Manager, Assistant Store Manager, Department Lead

Location: Big Bend, WI

Type: Non-Exempt

Summary:

The position requires enthusiasm to provide customers with exceptional customer experience by building relationships with customers. All associates assist the management team to provide leadership, enthusiasm and integrity to drive the company's Mission, Vision and Values. Candidates must be team players, enjoy selling, have excellent communication skills and perform the duties and responsibilities of the position.

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

• Greet customers promptly to make the customers feel welcomed within the retail location.
• Develop and maintain a professional and courteous relationship with customers and co-workers.
• Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections.
• Assist the management team in the implementation of merchandising and operational procedures.
• Follow management direction in completing other duties as required.
• Ensure appropriate merchandise stock levels, merchandise quality and presentation.
• Ensure signage is current and displayed properly.
• Stock and rotate products according to the company's direction.
• Ability to be cross trained across multiple departments.
• Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers.
• Conceptualize ideas for floral decorations and home décor displays.
• Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.
• Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.

Job Requirements:

Candidates must have a passion for horticulture, yard/home décor, and seasonal merchandise.

• Must have good written and verbal communication skills along with exceptional customer service skills.
• Must be able to work in both inside and outside environmental conditions, rain or shine.
• Ability to multitask, prioritize, and work independently or within a team environment.
• Great organizational and problem-solving skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is frequently required to sit and stand; reach with hands and arms; walk and talk or hear. The associate is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The associate must frequently lift and/or move up to 3 pounds and occasionally lift and/or move up to 25 pounds.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.