Guest Services Representative Full Time - Start Date 9/21/2026

Canyon Ranch Operating, LLC; Spicewood (TX); On-site; USD 27,867 - 39,690; Full time

Benefits offered by this job

Health, Dental and Vision insurance

25 days personal and holiday time off

Use of spa and fitness facilities

Job summary

Canyon Ranch Operating, LLC is seeking dedicated colleagues for its upcoming wellness destination in Spicewood, Texas. As part of the founding team, you will warmly welcome guests and provide exceptional customer service, ensuring their needs are met with the highest standards.

The position requires flexibility to work weekends and holidays, along with strong interpersonal and organizational skills. Employees enjoy benefits like generous health plans and access to Canyon Ranch facilities nationwide.

Qualifications

• Flexibility to work weekends and holidays.
• Demonstrate good judgment and maintain confidentiality.
• Focus on details that make guest experiences memorable.

Responsibilities

• Welcome and support guests at Canyon Ranch.
• Provide exceptional customer service.
• Manage reservations and handle inquiries.
• Coordinate special requests to enhance guest satisfaction.

Skills

Customer service

Interpersonal skills

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.

Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality.

Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.

Join the founding team at Canyon Ranch Austin. Recruitment is underway today, with anticipated start dates beginning in Fall 2026. The anticipated start date for this position is August 21, 2026.

Responsibilities

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:

• Serve as the first point of contact, welcoming and supporting guests as they begin their Canyon Ranch experience.
• Provide exceptional customer service, ensuring guest needs are met with the highest standards of hospitality.
• Greet guests, manage reservations, and handle inquiries efficiently and courteously.
• Coordinate special requests and services to enhance overall guest satisfaction.
• Demonstrate excellent communication, attention to detail, and a passion for creating memorable experiences.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• Flexibility to work weekends and holidays.
• Exhibit excellent customer service and positive interpersonal skills, including handling sensitive situations with compassion and professionalism.
• Develop and maintain effective relationships with all levels of management and staff.
• Demonstrate good judgment and maintain confidentiality as an expert in your area.
• Utilize organizational and computer skills, including Word, Excel, and PowerPoint, as needed.
• Focus on the details that make guest experiences memorable and impactful.

Benefits

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• Paid Maternity leave
• A supportive, collaborative work environment with opportunities for professional growth.

The pay rate for this position starts at $24.52/hour.

The wage for this role may take into account factors for compensation decisions including but not limited to skill sets; experience and training; licensure or certifications; and other business and organizational needs.