Guest Services Representative - Best Western Plus

Fusion9; Mississippi; On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Services Representative to join their team. In this entry-level role, you will be the first point of contact for guests, ensuring their needs are met with exceptional service. Responsibilities include managing check-ins and check-outs, resolving guest complaints, and maintaining positive relations. If you are a proactive communicator with a passion for customer service, this is a fantastic opportunity to grow within a dynamic environment. Join a company that values its employees and offers a supportive culture.

Qualifications

• 1-2 years of experience in a similar role.
• High School Graduate or GED required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and ensure satisfaction.
• Maintain knowledge of hotel features and services.

Skills

Customer Service

Conflict Resolution

Communication Skills

Basic Computer Skills

Education

High School Graduate or GED

Tools

PMS (Opera, Visual Matrix, OnQ)

Job description

Guest Services Representative - Best Western Plus

Join to apply for the Guest Services Representative - Best Western Plus role at Fusion Hospitality Pvt. Ltd.

The GSR is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Job Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features, services, room types, rates, and daily operations.
• Obtain assigned bank and ensure accuracy of contracted monies, keeping the bank secure.
• Answer department telephone within 3 rings, using correct greeting and etiquette.
• Process all guest check-ins and check-outs, verifying registration information and handling payments.
• Assist guests with luggage, handle overbooked or walk-in guests, and record wake-up call requests.
• Monitor, send, and distribute guest faxes, and communicate guest information to relevant departments.
• Resolve discrepancies on room status reports and process adjustments and charges.
• Attend departmental meetings and training sessions as required.
• Contribute to a positive hotel culture and perform other duties as assigned.

Requirements

• High School Graduate or GED.
• One to two years of experience in a similar role.
• Basic computer skills; PMS experience preferred (Opera, Visual Matrix, OnQ, etc.).
• Valid driver’s license for valet duties as needed.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants

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