Guest Services Representative

Hotel Equities; Tyler (TX); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation, Sick Time & Holidays

401(k) Retirement Plan

Employee Assistance Program

Life Insurance

Flexible Spending Account (FSA)

Paid Parental Leave

Exclusive Third-Party Discounts

Job summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a friendly, service-oriented Guest Services Representative to join our team. You will warmly welcome guests, assist with arrivals and payments, and coordinate with other departments to ensure a seamless stay.

The Front Office role requires professional communication, basic computer skills, and the ability to work flexible hours, including nights, weekends, and holidays as needed.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk/customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate to management when needed.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other departments.

Skills

Verbal communication

Written communication

Cash handling

Basic computer skills

Customer service

Education

High school diploma or equivalent

Tools

Property Management Systems (PMS)

Point-of-Sale (POS) systems

Microsoft Office Suite

Job description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a friendly, service-oriented Guest Services Representative to join our team.

Pay Range

USD $13.00 - USD $15.00 /Hr.

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a friendly, service-oriented Guest Services Representative to join our team. If you're passionate about hospitality, take pride in your work, and enjoy creating positive experiences for guests and associates, we'd love to meet you. As Guest Services Representative, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team achieve its operational and business goals.

Job Purpose

The Front Office position is responsible for delivering welcoming, efficient, and professional service throughout the guest arrival, stay, and departure experience. This position assists guests with requests, reservations, payments, information, and service recovery while supporting smooth daily hotel operations.

What You'll Do

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Qualifications & Requirements

• High school diploma or equivalent preferred.
• Previous hotel, front desk, customer service, or related experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

What We’re Looking For

• A warm, welcoming professional who genuinely enjoys helping guests.
• An organized and detail-oriented team member.
• A calm problem-solver who can handle multiple priorities.
• Someone who demonstrates professionalism, reliability, and a service-first mindset.

Physical Requirements

• Stand and walk for extended periods and move throughout the front office area.
• Sit, bend, reach, and lift as needed to complete job duties.
• Occasionally lift and carry supplies or equipment up to 25 pounds.
• Use computers, phones, tablets, and standard office equipment for extended periods.

Experience With The Following Is Preferred

• Property Management Systems (PMS)
• Point-of-Sale (POS) systems
• Microsoft Office Suite
• Hotel guest-service and communication platforms

Amazing Benefits At A Glance

• Team-Driven and Values-Based Culture
• Medical, Dental & Vision Insurance
• Paid Vacation, Sick Time & Holidays
• 401(k) Retirement Plan
• Employee Assistance Program
• Career Growth Opportunities & Leadership Development Programs
• Reduced Hotel Rates Throughout Our Portfolio
• Employee Referral Program
• Life Insurance
• Flexible Spending Account (FSA)
• Paid Parental Leave
• Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

Why Hotel Equities?

At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners. Whether you're beginning your hospitality career or bringing years of industry experience, you'll find opportunities to grow your career with one of the hospitality industry's most respected management companies. Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Responsibilities may evolve based on business needs.