Guest Services Representative

Live Nation, Inc; New York (NY); On-site; USD 23,000 - 28,000; Part time

Job summary

Live Nation Entertainment in Brooklyn, NY is seeking a part-time Guest Service Representative to interact with guests, answer inquiries, and resolve issues during events. You will help maintain guest satisfaction, process orders, and provide information about our products and services.

The role requires strong communication, problem-solving, and teamwork, with the ability to handle the physical demands of venue environments.

Qualifications

• Strong strategic thinking and creative problem solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty.
• Answer inbound calls to resolve customer concerns and provide information about products or services.
• Record details of inquiries and actions taken; escalate issues as needed.
• Assist guests with questions, needs or requests during shows and events.

Skills

Strategic thinking

Creative problem solving

Verbal communication

Job description

## Guest Services RepresentativeApplylocations: Brooklyn, NY, USAtime type: Part timeposted on: Posted Todayjob requisition id: JR-92464Job Summary:Job Summary:Job Summary:**Who are we?**Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.**Who are you?**Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.That’s why **SAFETY** for employees and guests is our first priority. We show **CARE** around every corner and look to create **ENCORE** moments of service excellence for everyone. And our commitment to **EFFICIENCY**, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we *Create Once in a Lifetime Experiences for our Fans.***The Role:**The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.**Job Functions:*** Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls to help resolve our customer concerns through analysis to determine the most effective resolution.* Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations. Solicit sales of new or additional services or products.* Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.* Show CARE by participating in venue recycling efforts before, during and after the show.* Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.* Other tasks as assigned by the Guest Services Manager* Refer unresolved customer grievances to designated departments for further investigation* Assist guest with any questions or needs**Qualifications:*** Strong strategic thinking and creative problem solving skills* Excellent verbal, written and interpersonal communication skills* Acute sense of judgment, tact and diplomacy* A strong-sense of teamwork and ability to execute programs* Excellent verbal and written communication skills* Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sittingApplicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.**EQUAL EMPLOYMENT OPPORTUNITY** Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.**RATE:** $20.00 Dollars Per Hour**HIRING PRACTICES** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.----------The expected compensation for this position is:$17.00 USD - $20.00 USD Hourly*\*\* Pay is based on a number of factors including market location, qualifications, skills, and experience.*Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.