GUEST SERVICES REPRESENTATIVE

Chukchansi Gold - Resort & Casino; Coarsegold (CA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

401K with employer match

Meal benefits

Paid time off

Discounts

Job summary

Chukchansi Gold Resort & Casino in California seeks a Rewards Club team member to assist guests with Membership enrollment and explain benefits across promotions, events, hotel, and property.

Provide outstanding customer service, maintain knowledge of offerings, and support marketing and host teams with Rewards Club related matters. The role requires effective communication, organization, and guest-focused service in a dynamic resort setting.

Qualifications

• Excellent customer service skills and the ability to communicate clearly with guests and team members.
• Strong organizational skills and the ability to handle multiple tasks in a fast-paced environment.
• Bilingual, Spanish speaking preferred; ability to read and interpret simple documents.

Responsibilities

• Assist guests with Rewards Club membership process and explain benefits.
• Provide knowledge of promotions, events, hotel, and property to guests.
• Promote the Rewards Club and assist in completing the membership workflow.
• Maintain up-to-date knowledge of the property, events, and services to advise guests.
• Support marketing and casino hosts with Rewards Club related tasks as needed.

Skills

Customer service

Communication

Organization

Bilingual Spanish

Education

High School diploma or GED

Tools

Computers

Printers

Job description

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley! Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park. Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.

SUMMARY

Responsible for promoting the success of the Rewards Club by assisting guest through the membership process and explaining the benefits of membership. Provide excellent customer service with knowledge of promotions, events, hotel, and the property.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Interacts effectively with the public and Team Members. Performs excellent customer service at all time. Promotes the Rewards Club by assisting guest through the membership process. Maintains a working knowledge of guest services in order to provide smooth, courteous and efficient service to guest. Maintains a working knowledge of the property as well as current and upcoming events in order to advise guests and fellow Team Members whenever possible. Assists Shift Managers, Casino Hosts and other Marketing personnel as needed with Rewards Club related matters. Facilitates the flow of information by attending scheduled meetings. Resolves minor guest’s conflicts which are related to guest services. Routinely inspects stock of Rewards Club printed material and earned rewards and restocks as needed. Greets busses/groups/conventions. Distributes entry forms, redeems voucher/coupons, and issues earned rewards Assists at concerts, special events, promotions and off property events as needed. Maintains a consistent and regular attendance record. Performs any reasonable request made by management.

PERFORMANCE REQUIREMENTS

To perform this job successfully, an individual must be able to satisfactorily: Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests. Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures. Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times. Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity. Demonstrate a desire to succeed and willingness to help others succeed. Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity. Serve as contributing Team Member of CGRC enhancing operations in all its business endeavors.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and EXPERIENCE

High School diploma or General Education Degree (GED) preferred; one year related experience or training; or equivalent combination of education and experience.

SPECIAL QUALIFICATIONS

Must possess excellent customer service skills, communication and organizational skills. Must be familiar with, and able to operate, computers, and printers, Ability to resolve minor guests conflicts in a smooth, courteous manner.

COMPUTER SKILLS and TELEPHONE SKILLS

Must be computer literate and have basic knowledge of computer software. Must have a positive tone and clear enunciation.

LANGUAGE SKILLS

Bilingual, Spanish speaking preferred. Ability to read, analyzes, and interprets simple documents, such as safety rules, operating and maintenance instructions, and procedure manuals.. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests and other Team Members.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is regularly required to reach with hands and arms; occasionally is required to stoop, kneel, and crouch. The Team Member must regularly lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The noise level in the work environment is usually loud. When on the casino floor, the Team Member will be exposed to a smoke-filled Environment. Nestled near the awe-inspiring Yosemite National Park, Chukchansi Gold Resort & Casino invites guests to experience the natural beauty of the Sierra foothills while enjoying world-class gaming, dining and entertainment. Whether guests are drawn to the latest slot machines or fast-paced table games, seeking casual or upscale dining options, or looking for luxurious accommodations and thrilling energy, Chukchansi offers the ultimate California destination for a delightful and unforgettable getaway WHERE WORK MEETS PLAY! We’re seeking individuals who embody teamwork, exude positivity, thrive in social settings and enjoy brightening others' days. Does this sound like you? If so, we look forward to hearing from you!