Guest Services Representative

Dreamscape Hospitality; Charlottesville (VA); On-site; USD 19,000 - 29,000; Full time

Job summary

Dreamscape Hospitality in Charlottesville is seeking a Guest Services Representative to deliver exceptional hospitality at our hotel. You will greet guests, check in/out, handle reservations, and respond to inquiries with a friendly, professional demeanor.

This on-site role requires strong communication, multitasking in a fast-paced environment, and basic computer skills; experience with hotel reservation software is a plus. Flexible hours including evenings, weekends, and holidays are required.

Qualifications

• Requires high school diploma; some college or hospitality training preferred.
• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
• Handle guest check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as recommending local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel’s standards of quality and hospitality at all times.

Skills

Customer service

Communication

Multitasking

Hospitality industry

Education

High school diploma

Some college or hospitality training

Tools

Hotel reservation software

Job description

Job Summary

The Guest Services Representative is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs.

Description

Guest Services Representative- 402110

Department: Rooms

Reports To: GSM/AGM/GM

FLSA: Non-Exempt

Key Responsibilities

• Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
• Handle guest check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as recommending local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel’s standards of quality and hospitality at all times.

Qualifications

• High school diploma or equivalent required; some college or hospitality training preferred.
• Previous experience in customer service, hospitality, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Work Environment

• This job operates in a professional hotel environment.
• The role routinely uses standard office equipment such as computers, phones, and photocopiers.
• The noise level in the work environment is usually moderate.

Compensation

Competitive salary, commensurate with experience.

Equal Employment Opportunity

Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

Requirements

Physical Requirements:

• Ability to stand, walk, and remain on feet for extended periods.
• Ability to lift and carry up to 5 pounds occasionally (consider adjustments based on specific needs).
• Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.