Guest Services Representative

INTOWN SUITES; Albuquerque (NM); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with company match

PTO for full-time employees

Weekly payroll

Job summary

InTown Suites in Albuquerque, NM seeks a Guest Services Representative to assist guests efficiently, courteously, and professionally across front office duties. You will cover front desk operations when the General Manager is away, ensuring smooth check-in/out and guest satisfaction.

You will need strong computer skills, an ability to read and interpret reports, and excellent written and spoken English. This role requires long hours, multi-tasking, and a proactive approach to guest relations and

Qualifications

• Possess the ability to read, understand, and interpret information from reports and internal hotel information.
• Read, speak, write and understand English to interact with guests and staff.
• Sufficient mathematical skills to handle cash and revenue calculations.
• General computer proficiency for front office operations.
• Knowledge of front office operations, guest relations, and upselling techniques.
• Ability to perform a variety of front office positions as needed.
• Strong communication and concise written expression.
• Flexibility to work long hours as business demands.

Responsibilities

• Ensures reservations are taken correctly and courteously.
• Check guests in and out in a timely and efficient manner.
• Proficient use of computer systems for front desk tasks.
• Deal with guest issues professionally and promptly.
• Notify management of safety, security or cash concerns.
• Provide guidance to property staff as needed.
• Ensure compliance with safety and security standards.
• Report to Regional Operations Manager in General Manager’s absence.
• Handle bank deposits in the General Manager’s absence.
• Identify and address life/safety issues and inspection concerns.
• Maintain clean desk and office areas; keep property free of trash.

Skills

Customer service

Front desk

Cash handling

Communication skills

Time management

English proficiency

Education

High school diploma

Tools

Reservation system

Microsoft Windows

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.

Property Address:

4676 Commerce Avenue NE
Albuquerque, New Mexico 87107

The Guest Services Representative willassistthe guests efficiently, courteously, and professionally in all front office related functions.The Guest Services Representative will cover all aspects of the front office when the General Manager is not present.

Essential Duties and Responsibilities:

• Ensures reservations are taken correctly and courteously

• Represent hotel in a professional and courteous manner, check guests in and out ina timelyand efficient manner

• Must be proficient in computer operating system

• Availableat all timesto deal with guest issues in a professional manner

• Notify General Manager or equivalentimmediatelyof any guest, employee, or cash concerns

• Provide guidance to property staff as needed

• Ensure compliance of safety and security standards

• Reports to Regional Operations Manager in General Manager’sabsence

• Responsible for bank deposits in General Manager’sabsence

• Identifyand follow up on life/safety issues and inspection issues

• Notify General Manager or equivalentimmediatelyof any safety and/or security violations of policy

• Leave all desk and office areas in a clean and neat manner

• Take responsibility for ensuring that property is always clean and free of any trash and debris

Essential Qualifications:

• Possess a valid driver’s license, current autoinsuranceand a functioning automobile

• Ability to read, understand, interpret information found in a variety of reports and other internal hotel information

• Read, speak,writeand understand the English language to interact with guests, staff, handle administrative duties, etc.

• Sufficient mathematical skills to calculate room revenue, average rate, occupancypercentageand count and balance a cash bank, etc.

• General computerproficiency

• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).

• Possess the knowledge and ability to perform a variety of front office and related positions in response to business needs

• Ability to compose and express thoughts concisely to ensure effective communication

• Ability and flexibility to work long hours on a regular basis and as business conditions demand

• Ability to manage multiple activities often in stressful situations with time constraints

• Ability to use time management skills to effectively get task accomplished

• Ability to make effective judgment on allfacetsof front office operations and staff, and the ability to effectively solve guest and operational problems

Work Environment and Physical Requirements:

• Indoor work with hard and carpeted surfaces

• Standing for up to eight (8) hour shifts

• Must be able to remain in a stationary position 50% of the time

• Occasionally required to sit; climb,balance;stoop, kneel, crouch or crawl

• Mustfrequentlylift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depthperceptionand ability to adjust focus.

• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computerprinterand other office productivity machinery.

• May be exposed to extreme weather conditions, cold, heat, rain if at an exterior property

• Use ofcomputerterminal, which requires extensive eye contact with a video display terminal.

• The person in this positionfrequentlycommunicates with employees/vendors.Mustbe able to exchangeaccurateinformation in these situations.

• Travel to other properties within the market and to the bank

Perks & Benefits

• Easy to follow training programs & supportive team throughout the onboarding process

• Health, dental, vision,lifeand disability insurance for full-time employees

• 401k with company match

• PTO for full-time employees

• Weekly payroll

Electronic Acknowledgement:

When selecting the “Accept” or “Acknowledge” box, Iam agreeingthat I have read, understand and agree to this policy. The policy is Electronically Countersigned byInTownSuites upon your Acceptance in Workday.

Disclaimer:

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities,skillsand abilities.Additionalfunctions and requirements may be assigned by managers/supervisors asdeemedappropriate. This document does notrepresentan expressed or implied contract ofemploymentnor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company maydeemappropriate.