Guest Services Rep Part Time-104020

ESA Management, LLC; Town of De Witt (NY); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great Environment

Employee Recognition

Vision Insurance

401(k)

EAP

Employee Perks

Job summary

Extended Stay America in Town of De Witt, NY is seeking a Guest Services Representative to warmly welcome guests, answer phones, check in and out, and process payments according to company guidelines. You will complete front desk daily paperwork, maintain safety and security procedures, assist with reservations, and resolve guest requests through ESA's Make It Right program while keeping the lobby tidy.

This role requires English proficiency and the ability to work across shifts in a fast-paced

Qualifications

• Understand and interact with guests, associates and vendors in English.
• Proficient use of the property management system and audit duties when required.
• Follow safety rules and operation manuals and complete routine reports.
• Ability to perform basic math for payments and reconciliations.
• Use good judgment and resolve guest issues.
• Handle reservations, check-ins/outs and collect payments per guidelines.

Responsibilities

• Assist guests, answer phones, check in/out, and process payments.
• Complete front desk daily paperwork and ensure safety procedures are followed.
• Resolve guest requests via the Make it Right process with professionalism.
• Process reservations and manage city ledger accounts.
• Maintain front desk, lobby and public areas in a clean, organized manner.
• Cross-train in housekeeping and laundry as needed.
• Upsell services to convert inquiries into reservations.

Skills

English communication

PMS operation

Safety procedures

Reporting

Math skills

Judgment

Guest issue resolution

Education

High School Diploma / GED

Tools

Property Management System (PMS)

Job description

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
• Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Complete routine reports and correspondence.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Apply good judgment at all times.
• Manage problems, address and solve guest-related issues.

MINIMUM QUALIFICATIONS

• High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Job Description

POSITION PURPOSE AND SUMMARY

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists and responds to guest requests with diligent follow-through.
• Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
• Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
• Setup, maintain, and takedown of breakfast display in timely manner.
• Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
• Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
• Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
• Periodic tours of the property to ensure the property is meeting brand standards.
• Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
• Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

• Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
• Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
• Other tasks as assigned by the management team.

BENEFITS

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

Compensation

Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

Compensation

21

Location(s)

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Extended Stay America