Guest Services Rep Part Time-104020

ESA Management, LLC; Madison (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC in Madison, WI seeks a friendly Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments following company guidelines. The role includes handling reservations, ensuring security and safety, and maintaining a welcoming front desk area.

Responsibilities focus on guest satisfaction, accurate cash handling, and teamwork to drive bookings and a positive guest experience.

Qualifications

• Customer service experience or willingness to learn front desk procedures.
• Ability to respond to guest requests with follow-through and professionalism.
• Compliance with safety, security, and company policies.

Responsibilities

• Provide excellent guest service and assist guests, answer phones, check in/out, and collect payments.
• Process reservations, registration, payments, and departures per guidelines.
• Maintain front desk, lobby, and public areas in a clean, organized state.
• Identify sales opportunities and promote ESA to convert inquiries into reservations.
• Ensure compliance with safety and security policies and procedures.

Skills

Guest service

Cash handling

Phone etiquette

Reservations management

Sales opportunities

Teamwork

Job description

POSITION PURPOSE AND SUMMARY

The Guest Services Representative (“GSR”) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy

MAJOR / KEY JOB DUTIES

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists and responds to guest requests with diligent follow-through.
• Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA’s service culture and treat all guests and associates with the utmost of respect and kindness.
• Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
• Setup, maintain, and takedown of breakfast display in timely manner.
• Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
• Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
• Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
• Periodic tours of the property to ensure the property is meeting brand standards.
• Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
• Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

• Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
• Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
• Other tasks as assigned by the management team.

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BENEFITS

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

Compensation

Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.