Guest Services Rep Part Time-104020

Central Park Commons; Lombard (IL); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program discounts

Job summary

Extended Stay America in Lombard/Chicago area seeks a Guest Services Representative to assist guests, answer phones, check in/out, and handle payments per company guidelines. The role includes daily front desk paperwork, and upholding safety standards for guests and staff.

Key duties include processing reservations, deposits, and departures; resolving guest issues through ESA's Make it Right program; and maintaining clean, organized workspaces behind the desk and in common areas.

Qualifications

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology and audits when necessary.
• Understand and comply with safety and operating instructions and manuals.
• Complete routine reports and correspondence.
• Perform basic arithmetic in all units of measure.
• Apply good judgment at all times.
• Manage problems and guest-related issues.

Responsibilities

• Provide front desk services, answer phones, check guests in/out and collect payments per guidelines.
• Handle reservations, registrations, payments and departures following procedures.
• Resolve guest requests with Make it Right process and uphold ESA service standards.
• Maintain cash, credit card and city ledger accounts for the property.
• Maintain breakfast display setup and tidy front desk/ lobby areas.
• Assist in cross training housekeeping and maintenance tasks as needed.
• Promote ESA value and convert inquiries into reservations and occupied rooms.
• Collect guest information according to guidelines and identify sales leads.
• Periodically tour the property to ensure brand standards.
• Provide reasonable accommodations for guest requests whenever possible.

Skills

English proficiency

PMS operation

Safety compliance

Reporting

Mathematical skills

Judgement

Guest issue resolution

Education

High School Diploma or GED

Tools

Property Management System

Job description

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.


• Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.


• Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Complete routine reports and correspondence.


• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals


• Apply good judgment at all times.


• Manage problems, address and solve guest-related issues.

MINIMUM QUALIFICATIONS

• High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Job Description

The Guest Services Representative (\"GSR\") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.


• Assists and responds to guest requests with diligent follow-through.


• Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.


• Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.


• Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.


• Setup, maintain, and takedown of breakfast display in timely manner.


• Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.


• Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.


• Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.


• Periodic tours of the property to ensure the property is meeting brand standards.


• Assists and provides reasonable accommodation in response to guest requests whenever possible and practical


• Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

• Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.


• Engage in cross training in housekeeping and laundry areas to provide assistance as needed.


• Other tasks as assigned by the management team.

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BENEFITS

• Weekly Pay!


• Competitive Wages


• Great working environment


• Employee Recognition Programs


• Vision Insurance


• 401(k) Savings Plan


• Employee Assistance Program (EAP)


• Employee Perks Program offering discounts to major companies

Compensation

Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

Compensation

16.50-17.20

Location(s)

Chicago - Lombard - Oakbrook -9652

Extended Stay America

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