Guest Services Rep Part Time-104020

esacareers; Detroit, Canton Charter Township (MI, MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great Workplace

Recognition Programs

Vision Insurance

401(k) Plan

EAP

Discount Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and process payments in line with company guidelines. You will help maintain a clean, welcoming lobby and support reservations and inquiries with a focus on service excellence.

Strong English communication and basic cash handling are required; hospitality experience is a plus. The role offers weekly pay and benefits, with training provided to ensure great guest experiences.

Qualifications

• Proficient English communication for guest interaction.
• Experience with basic cash handling and payments.
• Ability to resolve guest requests with courtesy and efficiency.

Responsibilities

• Assist and respond to guest requests with follow-through.
• Check guests in and out and process payments per guidelines.
• Maintain lobby and front desk areas in a clean, organized state.
• Support reservations, registrations, and departures per procedures.
• Upsell hotel services and track guest information for sales leads.
• Uphold safety and security policies and report issues as needed.

Skills

English communication

Cash handling

Guest service

Problem solving

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

POSITION PURPOSE AND SUMMARY

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy

MAJOR / KEY JOB DUTIES

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists and responds to guest requests with diligent follow-through.
• Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
• Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
• Setup, maintain, and takedown of breakfast display in timely manner.
• Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
• Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
• Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
• Periodic tours of the property to ensure the property is meeting brand standards.
• Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
• Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

• Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.

• Engage in cross training in housekeeping and laundry areas to provide assistance as needed.

• Other tasks as assigned by the management team.

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BENEFITS

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

Compensation

Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, andlocation. Candidates are not guaranteed to be at the high or low end of the compensation rangespresented. The Company complies with applicable federal, state, and local minimum wage requirements.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.

• Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.

• Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Complete routine reports and correspondence.

• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Apply good judgment at all times.

• Manage problems, address and solve guest-related issues.

MINIMUM QUALIFICATIONS

• High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.