Guest Services Receptionist

Securitas Security Services USA, Inc.; DeForest (WI); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, AD&D, &

401K Options

Job summary

Securitas Security Services USA, Inc. is hiring a Guest Services Receptionist for the Madison, WI area. This full-time role offers a wage of $25.00 per hour and a pathway to growth within a team-focused security environment.

The position emphasizes customer service, incident reporting, and collaboration with client staff, with responsibilities including access control and daily on-site duties.

Qualifications

• Must be at least 18 years of age.
• High School Diploma, GED, OR ability to complete the GED program within 6 months.
• 2+ years of receptionist/administrative experience needed.
• Excellent customer service skills required.
• Strong computer / technology skills needed.

Responsibilities

• Conflict resolution and de-escalation.
• Perform access control at security entrances / exits.
• Conduct patrols inside / outside the client’s premises, potentially in various weather conditions and in different types of terrain.
• Frequent interactions with client employees and guests.
• Identify and report safety issues, hazardous conditions, or any suspicious activity.
• Provide detailed written reports.
• Work in a team environment to ensure site / organizational goals are achieved daily.
• Carry out specific tasks and duties of similar nature and scope as required for assigned site.

Skills

Customer service

Computer skills

Communication

Attention to detail

Calm demeanor

Education

High School Diploma or GED

Tools

MS Office

Job description

Guest Services Receptionist — Full Time — Madison, WI

Wage : $25.00/HR

Thinking about joining the Security Field?

Then this is the perfect role for you!!

Join our team at Securitas Security where you will have the opportunity to serve the community while receiving elite training in safety and security. We are seeking customer service driven individuals for Receptionist positions. We have a dedicated Region and Area Management Support Staff which will foster you through your growth and advancement in the company.

What You Can Expect

• Conflict resolution and de-escalation.

• Perform access control at security entrances / exits.

• Conduct patrols inside / outside the client’s premises, potentially in various weather conditions and in different types of terrain.

• Frequent interactions with client employees and guests.

• Identify and report safety issues, hazardous conditions, or any suspicious activity.

• Provide detailed written reports.

• Work in a team environment to ensure site / organizational goals are achieved daily.

• Carry out specific tasks and duties of similar nature and scope as required for assigned site.

What We Offer

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.

• Virtual Medical Appointments with Telemedicine.

• Paid Time Off, Free Uniforms, Paid Training, & Weekly Pay!!

• Employee Assistance Program.

• DailyPay Access Program!

• Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel, & So Much More!

Basic Requirements

• Must be at least 18 years of age or older.

• High School Diploma, GED, OR ability to complete the GED program within 6 months.

• Strong computer / technology skills needed.

• Excellent customer service skills required.

• 2+ years of receptionist/administrative experience needed.

• Must be able to interact with a wide range of individuals in a calm and professional manner.

• Must have great attention to detail and the ability to remain alert throughout the duration of the shift.

• Must be able to respond to emergencies with rapid / effective judgement and use appropriate escalation.

• All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

See a different world.

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].