Guest Services - Receiving

SteinsGardenCenters; Greenfield (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

SteinsGardenCenters in Greenfield, WI is seeking an Associate-Guest Services - Receiving to provide exceptional customer experiences while supporting merchandising and store operations.

You will greet customers, assist with selections, operate the POS, stock and rotate products, and collaborate with the team to uphold the company’s Mission, Vision and Values. This role requires strong communication, adaptability to indoor/outdoor work, and a willingness to learn across departments.

Qualifications

• Passion for horticulture, yard/home décor, and seasonal merchandise.
• Excellent written and verbal communication skills.
• Ability to work in both indoor and outdoor conditions, rain or shine.
• Ability to multitask, prioritize, and work independently or in a team.

Responsibilities

• Greet customers promptly to create a welcoming store atmosphere.
• Assist customers, identify needs, educate on products, and guide selections.
• Support merchandising and operational procedures as directed by management.
• Stock and rotate products; ensure stock levels and proper presentation.
• Operate the POS accurately to process transactions and provide receipts.
• Cross-train across multiple departments as needed.
• Engage in learning sessions and product knowledge meetings.

Skills

Customer service

Communication

Teamwork

Multitasking

Organizational skills

Problem-solving

POS system

Job description

Position: Associate-Guest Services -Receiving

Reports to: Store Manager, Assistant Store Manager, Department Lead

Location: Greenfield, WI

Type: Non-Exempt

Summary: The position requires enthusiasm to provide customers with exceptional customer experience by building relationships with customers. All associates assist the management team to provide leadership, enthusiasm and integrity to drive the company’s Mission, Vision and Values. Candidates must be team players, enjoy selling, have excellent communication skills and perform the duties and responsibilities of the position.

Essential Duties and Responsibilities

include the following. Other duties may be assigned to meet business needs.

• Greet customers promptly to make the customers feel welcomed within the retail location.
• Develop and maintain a professional and courteous relationship with customers and co-workers.
• Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections.
• Assist the management team in the implementation of merchandising and operational procedures.
• Follow management direction in completing other duties as required.
• Ensure appropriate merchandise stock levels, merchandise quality and presentation.
• Ensure signage is current and displayed properly.
• Stock and rotate products according to the company’s direction.
• Ability to be cross trained across multiple departments.
• Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers.
• Conceptualize ideas for floral decorations and home décor displays.
• Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.
• Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.

Job Requirements:

Candidates must have a passion for horticulture, yard/home décor, and seasonal merchandise.

• Must have good written and verbal communication skills along with exceptional customer service skills.
• Must be able to work in both inside and outside environmental conditions, rain or shine.
• Ability to multitask, prioritize, and work independently or within a team environment.
• Great organizational and problem-solving skills.

Physical Demands:

While performing the duties of this job, the associate is frequently required to sit and stand; reach with hands and arms; walk and talk or hear. The associate is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The associate must frequently lift and/or move up to 3 pounds and occasionally lift and/or move up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.