Guest Services Operator, Full-time 36 Hours, 3pm - 11pm

Western Reserve Hospital; Cuyahoga Falls, Northern (OH, KY); On-site; USD 21,000 - 26,000; Full time

Job summary

Western Reserve Hospital in Ohio is seeking a Guest Services Operator for the on-site, evening shift (3pm-11pm). This full-time role handles patient, family, and staff inquiries via phone, routes calls, and triggers hospital communication protocols to ensure smooth operations.

The ideal candidate has 1–2 years in customer service or a call center, with excellent verbal skills, confidentiality, and proficiency in Microsoft Office.

Qualifications

• Minimum of one to two years experience in a customer service or call center environment.
• Experience in hospital or physician answering service preferred.
• HS Diploma or Equivalent or better.

Responsibilities

• Provide telephone support and accurate call routing.
• Activate hospital communication protocols in a timely manner.
• Offer information on wayfinding, local hotels, restaurants, transportation options, and community resources.
• Support guests, patients, families, and staff with exceptional service.

Skills

Excellent oral communication

Phone system operation

Confidentiality

MS Office proficiency

Education

High School Diploma or equivalent

Job description

Guest Services Operator, Full-time 36 Hours, 3pm - 11pm

Job Category: Clerical

Requisition Number: GUEST006893

• Posted : August 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Hospital WR
1900 23rd Street
Cuyahoga Falls, OH 44223, USA

Description

The Guest Relations Operator is a key point of contact for patients, families, visitors, and staff by providing exceptional telephone support, accurate call routing, and timely activation of hospital communication protocols. In addition to core operator duties, this role enhances the overall guest experience by offering helpful information and resources regarding hospital wayfinding, local hotels, restaurants, transportation options, and community resources.

Education and Training

High School Diploma or equivalent.

Experience

Minimum of one to two years experience in a customer service or call center environment; experience in hospital or physician answering service preferred.

Other Skills, Competencies and Qualifications

• Excellent oral communication and interpersonal skills.
• Ability to operate the phone system, computer, and other related business equipment.
• Must maintain confidentiality of patient, employee or financial records.
• Proficiency in Microsoft Office products (Word, Excel, PowerPoint) preferred.

Schedule: Monday-Thursday 3pm-11pm and every other Saturday 3pm-11pm, holidays required.

Staff must be able to work independently, one staff member working at a time so no lunch or break deducted, must take a working lunch.

Qualifications

Education

Required

HS Diploma or Equivalent or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.