Guest Services Manager - Hotel - Golden Mesa Casino

Traditions Hospitality Group; Guymon (OK); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Daily Pay

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Teladoc for Part-Time Employees

Paid Time Off

Employee Assistance Program

Anniversary & Birthday Programs

Job summary

Traditions Hospitality Group seeks a Guest Services Manager to lead our guest services team and ensure exceptional experiences for every guest. You will supervise front desk, concierge, and bell staff, coordinating with departments to meet guest needs and resolve issues promptly.

Responsibilities include maintaining service quality, training staff, and staying knowledgeable about local attractions and hotel services to provide top-tier recommendations and support to guests.

Qualifications

• Must be at least 21 years of age.
• Must be able to obtain an ABLE license.
• Must be able to obtain Gaming license (if applicable).
• Minimum of 2 years of experience in management.
• Flexibility to work nights, weekends, and holidays.
• Maintain a professional appearance per dress code standards.

Responsibilities

• Oversee the guest services team, including front desk, concierge, and bell staff, providing guidance and training.
• Ensure smooth check-in and check-out processes and promptly resolve guest issues.
• Coordinate with other departments to fulfill guest requests and enhance the guest experience.
• Monitor guest feedback and implement strategies to improve service quality.
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests.

Skills

Leadership

Guest Service

Team Supervision

Customer Service

Job description

Embark on a rewarding journey with us! Join our family and shape unforgettable experiences for our guests.Guest Services ManagerAs the Guest Services Manager at Traditions Hospitality Group, you'll oversee all aspects of guest interactions and experiences, ensuring exceptional service and satisfaction. Your leadership will be instrumental in creating a welcoming and memorable stay for our guests.Essential Functions and Responsibilities:Supervise the guest services team, including front desk staff, concierge, and bell services, providing guidance, training, and support.Ensure smooth check-in and check-out processes, resolving guest issues or concerns promptly and effectively.Coordinate with other departments to fulfill guest requests and enhance their overall experience.Monitor guest feedback and implement strategies to continuously improve service quality.Maintain up-to-date knowledge of hotel services, local attractions, and events to provide recommendations and assistance to guests.Required Qualifications:Must be at least 21 years of age.Must be able to obtain an ABLE license.Must be able to obtain Gaming license (if applicable).Minimum of 2 years of experience in management, preferably in a related field, demonstrating leadership and operational skills.Flexibility to work nights, weekends, and holidays.Maintain a professional appearance at all times by adhering to the establishment's dress code standards, ensuring a polished and professional image is presented to guests.Working Conditions:The work environment may involve exposure to smoke, with the intensity varying based on the specific location of the establishment.What’s in it for you?We're not just offering you a job; we're presenting you with an opportunity to grow and thrive within our organization. With our training program, mentorship, and encouragement, you'll have the chance to develop professionally in an environment that's both enriching and enjoyable. Joining our team means being part of an environment that's dynamic, vibrant, and full of possibilities. Every day brings new challenges and experiences, making your career journey with us truly exhilarating.Employee Benefits:Now Offering Daily Pay!401(k) MatchingHealth InsuranceDental InsuranceVision InsuranceBasic Life InsuranceLife InsuranceDisability InsuranceTeladoc for Part-Time EmployeesEmployee Assistance ProgramPaid Time OffEmployee Appreciation & Recognition ProgramsAnniversary & Birthday ProgramsAward Co.Excellent opportunities to grow with us - over 85% of our managers were hourly team members.OUR MISSION: \"Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability, and delivering legendary service to every guest, every time.\"EEOTraditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.GMH123