Guest Services Manager (Full-Time)

Ronald McDonald House Southwest Ohio; Dayton (OH); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health insurance

403B matching contributions

Job summary

Ronald McDonald House Southwest Ohio is seeking a Guest Service Manager in Dayton to lead a welcoming, home-like environment for families while their child receives medical care.

Reports to the House Program Manager and Family Room Manager. Requires a high school diploma and 4+ years in family-centered hospitality or related nonprofit settings, with excellent interpersonal and communications skills. Competitive benefits and full-time opportunities available.

Qualifications

• High school diploma or equivalent required.
• Four or more years of related experience in a family-centered hospitality, nonprofit, or human services environment.
• Excellent interpersonal, listening, and written communication skills.
• Ability to maintain confidentiality and respond appropriately to sensitive situations.
• Strong computer skills and comfort with basic office software and communication platforms.
• Ability to work respectfully and effectively with individuals from diverse backgrounds and cultures.

Responsibilities

• Primary staff contact for families staying at the Ronald McDonald House Dayton.
• Work closely with Guest Service Associates and volunteers to maintain a welcoming, home-like environment.
• Ensure families are served with compassion and respect, in line with house policies and procedures.
• Operate under the direction of the House Program Manager and Family Room Manager.

Skills

Interpersonal skills

Listening skills

Written communication

Confidentiality

Computer skills

Diversity & Inclusion

Hospitality

Office software

Education

High school diploma or equivalent

Tools

Office software

Job description

Ronald McDonald House Southwest Ohio creates a community where everyone is welcome, valued and respected. Inclusiveness is a reflex for us, not an initiative.

We embrace and celebrate the unique perspectives, backgrounds and ideas that each person brings to our mission so that, together, we can best care for families from around the world.

We offer a caring and supportive environment – not only for our guest families, but for our staff of dedicated individuals as well.

We offer competitive benefits for full-time employees, including covering 100% of our employees’ monthly health care premiums and matching 403B contributions 100% (up to five percent of your salary) after your first year.

Our culture centers around our Core Values: Collaboration, Gratitude, Integrity, Inclusion and Joy. They guide every decision we make, every interaction we have, and every person we welcome to our team.

We offer a variety of full-time, part-time and internship opportunities. Daytime, evening and weekend positions are available. Please see below for our current openings.

Location: Dayton, OH

Job Id:276

# of Openings:1

At Ronald McDonald House Southwest Ohio we have a culture of gratitude, fun, collaboration and compassion. The Guest Service Manager must be exceptionally talented, driven, organized and – most importantly – passionate about people and helping others succeed!

The Guest Service Manager is one of the primary staff contacts for families staying at the Ronald McDonald House Dayton. In this role, the Guest Service Manager works closely with Guest Service Associates and volunteers to create and maintain a welcoming, home-like, and supportive environment for families while their child receives medical care. The Guest Service Manager helps ensure families are served with compassion, respect, and in accordance with House policies and procedures, and operates under the direction of the House Program Manager, Family Room Manager, and Program Director.

Reports to:

House Program Manager – Dayton

Family Room Manager – Dayton

Pay:

This position pays $25.00 per hour.

Job Qualifications:

High school diploma or equivalent required
Four or more years of related experience working in a family-centered hospitality, nonprofit, or human services environment
Excellent interpersonal, listening, and written communication skills
Ability to maintain confidentiality, and respond appropriately to sensitive situations
Strong computer skills and comfort using basic office software and communication platforms
Ability to work respectfully and effectively with individuals from diverse backgrounds and cultures

Core Expectations:

• Support families with our Core Values (Collaboration, Gratitude, Integrity, Inclusion, Joy)