Guest Services Manager

CF Legal Recruiting and Staffing; New York (NY); On-site; USD 120,000 - 135,000; Full time

Job summary

An established industry player is seeking a Guest Services Manager to enhance the front office experience in their NYC office. This role involves delivering exceptional customer service, managing office events, and ensuring a welcoming atmosphere for all visitors. With a focus on professionalism and efficiency, the Manager will collaborate with various teams to implement best practices and maintain a high standard of service. Eligible candidates will enjoy a generous compensation package, including bonuses and comprehensive benefits, in a collaborative work environment. If you are passionate about delivering top-notch service and creating an inclusive workplace, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Generous PTO Program

Paid Parental Leave

Professional Development Programs

Transportation Benefits

Employee Discounts

Anniversary Bonus Program

Qualifications

• 4+ years of experience in law firm, hospitality, or corporate settings.
• Strong customer service and project management skills required.

Responsibilities

• Ensure exceptional front office experience for all visitors.
• Plan and execute local office meetings and events.
• Provide 5-star customer service and maintain building security.

Skills

Customer Service

Project Management

Professional Appearance

Communication Skills

Education

4+ years experience in a similar role

Job description

CF Legal Recruiting and Staffing provided pay range

This range is provided by CF Legal Recruiting and Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$120,000.00/yr - $135,000.00/yr

Head of Legal Recruitment ~ Neurodivergent ~ DEI Advocate ~ Driving Workplace Accessibility & Inclusion

An international, top Am Law 50 firm seeks to welcome a Guest Services Manager to their NYC office.

Schedule: 5 days per week in office

Salary: up to $135k, bonus eligible

Location: Midtown

Qualifications:

• 4+ years prior work experience in a similar role; law firm, hospitality, or corporate background
• Present overall professional appearance and attitude always.

The Manager, Guest Services ensures an exceptional front of office experience for every visitor. An additional focus of this role includes the planning and execution of local office meetings and events through effective project management. This highly client-facing role requires an engaging, cheerful, helpful, resourceful, and confident demeanor while ensuring the quality and efficiency of the lobby and reception area, and in producing high caliber internal office events.

Overall, this position continuously offers the highest level of service to all clients, visitors, and employees, maintaining a professional image and providing prompt, courteous, and efficient service, and support.

In this capacity, the Manager, Guest Services will:

• Provide 5-star customer service to clients, visitors, and internal personnel in all forms of communication;
• Professionally greet and welcome all visitors and personnel entering the office;
• Receive and catalog guest information, inform appropriate personnel that their guest has arrived, and/or provide escort to reserved meeting rooms;
• Maintain building security by receiving guests and alerting associated client host, coordinating with building security when necessary, and assigning appropriate access to internal work areas if required;
• Collaborate with local Facilities team to investigate issues related to building access cards, turnstile, and traffic flow;
• Field questions about cloak room and storage, Administrative and Office Services support, and other common inquiries;
• Direct appropriate requests to building maintenance, office administration teams or departments;
• Collaborate with management team on the creation and implementation of front of house and event planning best practices, including documentation;
• Collaborate with other team members who support the front of office experience and cross-train staff and back-up on standard operating procedures and best practices;
• Arrange car/limo services when requested;
• Assist with restaurant recommendations and reservations;
• Provide directions to nearby attractions, restaurants, airports, etc.;
• Ensure efficient management of temporary building key cards and collection;
• Request maintenance service when required;
• Ensure reception area is always clean, pleasant, and comfortable;
• Direct package deliveries to designated receiving area;
• Build professional relationships with customers and other teams;
• Maintain professionalism and composure when interacting with all visitors and personnel;
• Determine what additional support is needed when handling sensitive inquiries.

Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

Eligible employees can participate in the Firm’s comprehensive benefits program, which include the following:

• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability
• Flexible Spending Account and Health Savings Account
• Healthcare Concierge and Advocacy
• Lifestyle Spending Account
• Voluntary 401(k) Plan and Profit Sharing
• 10 Paid Holidays per year and a generous PTO Program
• Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring
• Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health and Well-Being Events)
• Anniversary Bonus Program
• Professional Development Programs
• Transportation and Commuter Benefits
• International Travel Insurance
• Auto/Home/Pet Insurance
• Prepaid Legal Insurance
• Employee Discounts
• And More!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Administrative, Customer Service, and Management

Industries

Legal Services, Hospitality, and Law Practice