Guest Services & Loyalty Associate - Casino

Spirit Mountain Gaming Inc; Oregon (WI); On-site; USD 28,000 - 36,000; Full time

Job summary

Spirit Mountain Casino in Grand Ronde, OR, is seeking a Representative I in Marketing/Player Services. The role focuses on enrolling guests into the player’s club, assisting with ticketing, promotions, and guest inquiries on the casino floor.

The position requires a high school diploma or equivalent and at least one year of guest service and computer work experience, plus a Grand Ronde gaming license and age 21+. It involves frequent guest interaction in a lively environment.

Qualifications

• High School Diploma or equivalent, and one (1) year guest service and computer work experience, or equivalent combination of education, training, and experience.

Responsibilities

• Enrolls guests into the Casino’s player’s club; replaces and reprints membership cards.
• Exchanges coupons for gifts and tickets.
• Solicits new accounts by walking the gaming floor and talking with guests and providing gaming assistance.
• Responds to complaints and provides professional and positive guest interactions.
• Updates account information.
• Rings up redemptions for eateries, gift shop, gas and cash.
• Monitors inventory and requisitions new stock.
• Accurately explains all promotions and events to guests and fellow employees.
• Assists with slot tournaments & concerts.
• Handles concert ticket sales with cash banks.
• Performs Call Center duties including but not limited to; answering phones, assisting guests with registration for events and reservations when needed
• Assists with promotions and giveaways.
• Attends all mandatory meetings.

Skills

Guest service

Communication

Computer literacy

Education

High School Diploma or equivalent

Tools

Software applications

Job description

Spirit Mountain Casino in Grand Ronde, OR, is seeking a Representative I in Marketing/Player Services. The role focuses on enrolling guests into the player’s club, assisting with ticketing, promotions, and guest inquiries on the casino floor.

The position requires a high school diploma or equivalent and at least one year of guest service and computer work experience, plus a Grand Ronde gaming license and age 21+. It involves frequent guest interaction in a lively environment.