Guest Services Leader

Pilot Flying J; Oklahoma City (OK); On-site; USD 19,506 - 28,351; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

A leading travel center company in Oklahoma City is seeking a Shift Leader to supervise employees and manage store operations. The ideal candidate will excel in customer service and have a good understanding of retail operations. Responsibilities include responding to customer needs, assisting managers with various tasks, and maintaining the quality of service. Candidates should be able to work a flexible schedule, including nights and weekends. A competitive pay rate starting between $14.16 and $20.58 per hour is offered.

Qualifications

• Previous experience or working knowledge of retail operations.
• Excellent customer service skills and ability to maintain a customer-focused culture.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Supervise employees and general operations of the store.
• Assist managers with tasks to ensure facilities are well-maintained.
• Respond to customer needs and provide excellent service.

Skills

Customer service skills

Retail operations knowledge

Teamwork

Proficiency with calculator and computer

Job description

Pilot Company is an industry‑leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation’s busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people‑first culture and commitment to giving back remain true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Shift leaders are responsible for supervising employees and general operations of the store. The ideal candidate would possess excellent customer service skills to respond to the needs of customers. The candidate should be self‑motivated and ready to assist managers with tasks that need to be executed to keep facilities well‑maintained and running smoothly. This person must be knowledgeable of store operations and the company’s commitment to quality and customer service.

Pay Rates Starting between: $14.16 - $20.58 / hour

Qualifications

• Previous experience or working knowledge of retail operations
• Incredible customer service skills & the ability to help maintain a customer‑focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check is required

Additional Information

• Fuel Discount
• Nation‑wide Medical Plan/Dental/Vision
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay