Guest Services Leader

Pilot Flying J; Kearney (MO); On-site; USD 21,628 - 32,139; Full time

Benefits offered by this job

Fuel Discount

Medical Plan (Nationwide)

Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Weekly Pay

Flexible Schedule

Job summary

Pilot Company is hiring a Shift Leader to supervise store operations and staff at our Missouri location. The ideal candidate provides excellent customer service and supports managers to maintain clean, efficient facilities.

We offer a competitive starting pay and benefits, with a schedule that includes nights and weekends to meet business needs.

Qualifications

• Experience in retail operations.
• Excellent customer service skills.
• Proficient with calculator and computer.
• Flexible schedule including nights, days, weekends, and holidays.
• Background check required.

Responsibilities

• Supervise store employees and general operations.
• Respond to customer needs with strong service.
• Assist managers with tasks to keep facilities running smoothly.

Skills

Retail operations

Customer service

Teamwork

Computer skills

Flexible schedule

Background check

Job description

Pilot Company is an industry‑leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people‑first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self‑motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well‑maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.

Pay Rates

Starting between $15.70 - $23.33 per hour.

Qualifications

• Previous experience or working knowledge of retail operations
• Incredible customer service skills & the ability to help maintain a customer‑focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check required

Additional Information

• Fuel Discount
• Nation‑wide Medical Plan/Dental/Vision
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible ScheduleWeekly Pay