Guest Services Leader

Pilot Company; Ionia (MI); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is a leading network of travel centers with a vast footprint and a commitment to customer service. The Shift Leader will supervise store operations, support management, and ensure a safe, clean, and customer-focused environment.

Candidates should have retail experience and strong math/computer skills. Pay rates start at $14.95–$22.22 per hour, with comprehensive benefits including medical, 401(k), and tuition reimbursement.

Qualifications

• Experience in retail operations or store leadership is preferred.
• Strong customer service and communication skills.
• Proficiency with computers, calculators, and basic office software.
• Ability to work well with others and manage a team.
• Willingness to work nights, days, weekends, and holidays.
• Background check is required for employment.

Responsibilities

• Oversee daily store operations and supervise team members.
• Ensure high-quality customer service and resolve issues promptly.
• Support managers with tasks to keep facilities clean, maintained, and efficient.

Skills

Retail operations

Customer service

Computer literacy

Teamwork

Flexible scheduling

Background check

Job description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.

Pay Rates Starting between: $14.95 - $22.22 / hour

• Previous experience or working knowledge of retail operations
• Incredible customer service skills & the ability to help maintain a customer focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check is required

• Fuel Discount
• Nation-wide Medical Plan/Dental/Vision
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay