Guest Services Leader

Pilot Company; Cartersville (GA); On-site; USD 19,286 - 28,929; Full time

Benefits offered by this job

Fuel Discount

Nation‑wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Cartersville, GA is seeking a Shift Leader to supervise store staff and daily operations. The role requires strong customer service skills and the ability to support managers in keeping facilities well-maintained and running smoothly.

The ideal candidate will have retail experience, be highly reliable, and able to work nights, days, weekends, and holidays while maintaining a guest‑focused culture. Pay starts between $14.20 and $21.10 per hour.

Qualifications

• Experience in retail operations.
• Excellent customer service and customer-focused approach.
• Proficient with calculator and computer.
• Team player with ability to work with diverse groups.
• Flexible schedule including nights, days, weekends and holidays.
• Background check required.

Responsibilities

• Supervise employees and store operations.
• Provide excellent customer service and support managers to run daily tasks smoothly.
• Ensure facilities are well-maintained and operating efficiently.

Skills

Customer service

Teamwork

Multitasking

Retail operations

Tools

Calculator

Computer

Job description

• Position Category: Guest Services (FIELD-GUESTSRVC)

Company Description

Pilot Company is an industry‑leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people‑first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self‑motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well‑maintained and running smoothly. This person would be knowledgeable of store operations and PFJ’s commitment to quality and customer service.

Pay Rates Starting between: $14.20 - $21.10 / hour

Qualifications

• Previous experience or working knowledge of retail operations
• Incredible customer service skills & the ability to help maintain a customer focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check is required

Additional Information

• Fuel Discount
• Nation‑wide Medical Plan/Dental/Vision
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay