Guest Services Lead -Valet Services - Part-Time Days

Atrium Health Wake Forest Baptist; Winston-Salem (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Atrium Health Wake Forest Baptist seeks a dedicated staff member to coordinate patient services and train teammates while delivering courteous information to patients, staff, and visitors. You will handle directions, policy communication, and timely documentation within a hospital setting.

The role requires strong organizational skills, attention to privacy, and the ability to respond to emergencies. This on-site position supports a busy facility with a focus on patient satisfaction and

Qualifications

• High School Diploma or GED required.
• Valid Driver's License and Basic Life Support certification.
• Annual Defensive Driving Course required.
• Ability to type 60 words per minute.
• Proficient with office equipment and computers.
• Knowledge of PHI handling and patient privacy.

Responsibilities

• Coordinate activities of assigned teammates and volunteers.
• Orient new teammates and provide ongoing training and assessment.
• Participate in staff meetings with Supervisors and team huddles.
• Provide courteous information to patients, healthcare staff and guests and respond to complaints.
• Assist guests with directions and locations within the facility.
• Explain hospital and department policies to families and promote open communication.
• Respond to emergencies, crises and disasters as directed.
• Collect data and documentation to identify areas for service improvements.
• Direct and route complaints, concerns and compliments to the right staff.
• Accurately record and submit all documentation for patient services.

Skills

Coordination

Training

Customer service

Communication

Documentation

PHI privacy

Education

High School Diploma or GED

Basic Life Support (BLS) Certification

Valid Driver's License

Annual Defensive Driving Course

Tools

Office equipment proficiency

Computer proficiency

Typing 60 wpm

Job description

• Coordination: Coordinate activities of assigned teammates.
• Training and Orientation: Orient new teammates and provide ongoing training and assessment of staff. Train volunteers as appropriate to their assignments.
• Meetings Participation: Participate in regular staff meetings with Supervisors and Huddle Meetings with teammates.
• Customer Service: Receive, direct, and provide information to patients, healthcare team members, and hospital guests in a courteous and professional manner. Respond to patient and guest complaints.
• Assistance and Directions: Provide guests with assistance throughout the facility, including directions, patient locations, and location of hospital amenities.
• Policy Communication: Assist families in understanding hospital and departmental policies and procedures and promote open communication of information as appropriate.
• Emergency Response: Respond as directed to all emergency, crisis, and disaster situations.
• Data Collection: Collect data and documentation that assists in identifying areas needing improved customer service. Assist leaders in recommending changes in facility and departmental policy and procedure.
• Customer Service Improvement: Facilitate improved customer service by identifying, responding to, and directing complaints, concerns, and compliments to the appropriate staff members and leaders.
• Documentation: Accurately record and submit all documentation/statistical reports for services provided to patients and families.
• Is there anything else you would like to know about this job.
• Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.
• Will share information only on a need-to-know basis for work purposes.
• Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled

Minimum Job Requirements

Major Responsibilities

• Coordination: Coordinate activities of assigned teammates.
• Training and Orientation: Orient new teammates and provide ongoing training and assessment of staff. Train volunteers as appropriate to their assignments.
• Meetings Participation: Participate in regular staff meetings with Supervisors and Huddle Meetings with teammates.
• Customer Service: Receive, direct, and provide information to patients, healthcare team members, and hospital guests in a courteous and professional manner. Respond to patient and guest complaints.
• Assistance and Directions: Provide guests with assistance throughout the facility, including directions, patient locations, and location of hospital amenities.
• Policy Communication: Assist families in understanding hospital and departmental policies and procedures and promote open communication of information as appropriate.
• Emergency Response: Respond as directed to all emergency, crisis, and disaster situations.
• Data Collection: Collect data and documentation that assists in identifying areas needing improved customer service. Assist leaders in recommending changes in facility and departmental policy and procedure.
• Customer Service Improvement: Facilitate improved customer service by identifying, responding to, and directing complaints, concerns, and compliments to the appropriate staff members and leaders.
• Documentation: Accurately record and submit all documentation/statistical reports for services provided to patients and families.
• Is there anything else you would like to know about this job.
• Patient Population Served
• Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.
• Will share information only on a need-to-know basis for work purposes.
• Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled

Minimum Job Requirements

Education: High School Diploma or GED required.

Certification / Registration / License: Valid Driver's License, Basic Life Support Certification, Annual Defensive Driving Course

Work Experience: Ability to type 60 words per minute. Computer proficiency.

Knowledge / Skills / Abilities Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served Machines, Tools, and Equipment Related office equipment and supplies.

Physical Requirements And Working Conditions Work requires sitting and standing for extended periods of time. Certain assignments require the ability to move throughout a building or specific area. Work requires occasional bending and pushing wheelchairs. Not all physical requirements are for all four desks. Ability to hear well and speak clearly.