Guest Services Lead – Front Desk (401k + PTO)

Equity LifeStyle Properties, Inc.; Florida; On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) employer match

Paid vacations, holidays, and sick time

Job summary

A leading property management company is seeking a Front Desk Clerk in Clermont, Florida. This role involves providing exceptional customer service to enhance guest and resident experiences, processing payments, and maintaining office efficiency. Candidates should have at least 1 year of customer service experience, strong organizational skills, and a high school diploma or equivalent. A comprehensive benefits package, including medical and 401(k) match, is offered.

Qualifications

• 1+ years of experience in customer service with exceptional customer service skills.
• Strong organizational skills and meticulous attention to detail.
• Ability to learn new systems.

Responsibilities

• Act as the property liaison and provide guests and residents with information.
• Process payments and deposits.
• Run reports and submit maintenance request forms.
• Communicate with the Property Manager for inquiries.
• Prioritize customer satisfaction and solve problems promptly.

Skills

Customer service skills

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Front Desk Clerk in Clermont, Florida.

What You’ll Do

Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences.

Your Job Will Include

• Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customer satisfaction, address conflicts and solve problems promptly.
  
  

Experience & Skills You Need

• High school diploma or equivalent experience.
• 1+ years of experience in customer service with exceptional customer service skills.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and the ability to learn new systems.
  
  

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.