Guest Services Lead — Flexible Part-Time with Growth

sportadvisory

Panama City Beach (FL)

On-site

USD 17,000 - 22,000

Part time

3 days ago
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Job summary

Publix Sports Park in Panama City Beach, FL is seeking a Part-Time Guest Services Lead to deliver exceptional guest experiences and handle a wide range of front-desk duties. You will register guests for leagues and clinics, process payments, and maintain accurate records while upholding cash-handling procedures.

The role requires strong communication, teamwork, and an ability to stay calm in a busy venue. Join a collaborative team focused on service, safety, and community engagement, with

Qualifications

  • Must be at least 18 years of age.
  • Flexible work schedule nights, weekends, holidays
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills, detail-oriented and have outstanding organizational skills
  • Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
  • Must be respectful and work well with others
  • Commitment to the safety and well-being of others

Responsibilities

  • Act as a liaison between the venue and the guests
  • Provide superior customer service
  • Register guests and process payments for leagues, camps, clinics, drop-in, etc.
  • Help ensure compliance with all cash handling procedures
  • Be knowledgeable about facility programs (format, pricing, meeting dates/times)
  • Operate multi-line phones
  • Maintain confidentiality and discretion with guest and team member information
  • Professionally resolve guest concerns and/or direct to the appropriate Manager
  • Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
  • Service as point person on shift
  • Complete special projects, daily assignments, and other duties as assigned by management

Skills

Communication skills
Guest service
Multi-tasking
Teamwork
Calm under pressure

Job description

Publix Sports Park in Panama City Beach, FL is seeking a Part-Time Guest Services Lead to deliver exceptional guest experiences and handle a wide range of front-desk duties. You will register guests for leagues and clinics, process payments, and maintain accurate records while upholding cash-handling procedures.

The role requires strong communication, teamwork, and an ability to stay calm in a busy venue. Join a collaborative team focused on service, safety, and community engagement, with

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