Guest Services Lead — Flexible Part-Time with Growth

sportadvisory; Panama City Beach (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Publix Sports Park in Panama City Beach, FL is seeking a Part-Time Guest Services Lead to deliver exceptional guest experiences and handle a wide range of front-desk duties. You will register guests for leagues and clinics, process payments, and maintain accurate records while upholding cash-handling procedures.

The role requires strong communication, teamwork, and an ability to stay calm in a busy venue. Join a collaborative team focused on service, safety, and community engagement, with

Qualifications

• Must be at least 18 years of age.
• Flexible work schedule nights, weekends, holidays
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills, detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and work well with others
• Commitment to the safety and well-being of others

Responsibilities

• Act as a liaison between the venue and the guests
• Provide superior customer service
• Register guests and process payments for leagues, camps, clinics, drop-in, etc.
• Help ensure compliance with all cash handling procedures
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Operate multi-line phones
• Maintain confidentiality and discretion with guest and team member information
• Professionally resolve guest concerns and/or direct to the appropriate Manager
• Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
• Service as point person on shift
• Complete special projects, daily assignments, and other duties as assigned by management

Skills

Communication skills

Guest service

Multi-tasking

Teamwork

Calm under pressure

Job description

Publix Sports Park in Panama City Beach, FL is seeking a Part-Time Guest Services Lead to deliver exceptional guest experiences and handle a wide range of front-desk duties. You will register guests for leagues and clinics, process payments, and maintain accurate records while upholding cash-handling procedures.

The role requires strong communication, teamwork, and an ability to stay calm in a busy venue. Join a collaborative team focused on service, safety, and community engagement, with