Guest Services Lead

Healthy Living; South Burlington (VT); On-site; USD 26,174 - 28,419; Full time

Benefits offered by this job

Generous store discount

Health Insurance

PTO accrual

401(k) with employer match

Employee Assistance Program

Job summary

Healthy Living in South Burlington is seeking a Guest Services Lead who will oversee daily operations and ensure a high level of guest service. This leadership position requires at least 2 years of customer service experience and strong skills in cash handling and POS systems. The ideal candidate thrives in a busy environment, manages schedules, and trains staff. Enjoy generous perks including a store discount, health insurance, and paid time off. Join a passionate team devoted to community care and exceptional service.

Qualifications

• At least 2 years of previous customer service experience, preferably in a retail environment.
• At least 1 year of previous cash handling experience.
• Previous experience with POS systems.

Responsibilities

• Accountable for all aspects of department operations and ensures an organized and smoothly run department.
• Train, mentor, and motivate Front End staff to deliver exceptional guest service.
• Coordinates scheduling and staffing with the Guest Service Manager during busy periods.

Skills

Customer service

Cash handling

POS systems

Teamwork

Education

High School Diploma or equivalent

Job description

COME WORK WITH THE COOLEST HUMANS IN TOWN! Join a team that:

• Focuses on teamwork
• Supports a collaborative environment
• Puts curiosity and great ideas first
• Is dedicated to providing an exceptional guest experience
• Builds community relationships
• Loves food and cooking
• Has fun while working hard!
• QUALIFICATIONS:

Position Overview:

For our Guest Services Lead, it’s all about HOSPITALITY! They love to connect, serve, listen, and operate in a super busy, high-energy part of the store. Our Guest Services team is the heartbeat of the store; you will be working with a super dedicated, skilled, and caring bunch of people whose job is to take the very best care of our guests and to communicate effectively with our entire staff, keeping them up to speed on all issues that guests bring to their attention.

The Guest Services Lead will be responsible for overseeing the daily operations with - and in the absence of - the Guest Services Manager, ensuring that all staff members are thoroughly trained in POS systems, hospitality standards and expectations, and company policies. The Guest Services Lead’s expertise will cultivate a high performing, engaged team committed to delivering service that creates a lasting, positive impression for all guests.

Requirements

• High School Diploma or equivalent
• At least 2 years of previous customer service experience, preferably in a retail environment
• At least 1 year of previous cash handling experience
• Previous experience with POS systems

Job Type: Department Lead

Schedule: Full-time, 40 hours/week including weekend and holiday availability as needed

Location: 222 Dorset St. South Burlington

Rate: Starting at $19.00 - $20.63 per hour, previous experience will be taken into consideration

Responsibilities Overview:

• Accountable for all aspects of department operations and ensures an organized and smoothly run department
• Ensures all staff are well-versed in HL’s Guest Service philosophy and are providing genuine guest care in a friendly, polite, professional and gracious way
• Ensures that guest service staff follows the established guidelines for returns, helping guests find products, special orders, guest requests; and works with ASMs and P&E to update and improve such policies
• Ensures that Front End staff follows the policies and procedures for register operation, opening and closing the store as necessary including opening and closing the registers, and accurate cash handling
• Builds a team through mutual trust, respect and coordination
• Works with P&E to interview and hire staff, when needed
• Helps train all new staff members
• Coordinates scheduling and staffing with the Guest Service Manager to ensure the department is adequately supported during busy periods.
• Train, mentor, and motivate all Front End staff to deliver exceptional guest service, maintain cleanliness, and uphold hospitality standards

Staff at Healthy Living Enjoy:

• Generous store discount: 20% off center store items and cafe, 30% off wellness, 20% off wine, and 10% off beer
• Full-time staff accrue 2 weeks PTO, 3 weeks after 1 year of service
• Part-time staff accrue up to 40 hours of sick time a year
• Health Insurance, for single health benefits employee pays 25%, company pays 75%. For employee plus one or family the split is 50/50
• For full-time staff - 401(k): 100% vested from day one! Employer match: 100% match of the first 3% of the staff member’s contribution. 50% match on the staff member’s contribution above 3% and up to 5%.
• Well Being Program
• Premium Membership access to Insight Timer app
• Employee Assistance Program
• Celtics Tickets
• Health Spending Account
• Time off!
• Vision Insurance
• Dental Insurance
• Short Term Disability Insurance
• Critical Illness Insurance
• Life Insurance
• Flex Spending Accounts
• Health Spending Accounts
• Income advance program with North Country Federal Credit Union - AKA a loan program, another way we help you get money!
• Plus many more!

Healthy Living's Essential Behaviors:

Make Someone’s Day

You’re here because you’re a true 51%er and we want you to bring genuine enthusiasm to work daily. You get that warm, fuzzy, tingly-from-head-to-toe feeling when helping others – staff and guests! You see getting to “yes” as a super-fun challenge! You readily and freely interact with every guest. There’s nothing you like more than seeing guests leave happier than when they arrived. When your teammates are having a tough day, you use positive energy to bring them up. When you smile, everyone smiles.

Move fast and be thorough

You work with a purposeful sense of urgency. You will be trained to achieve excellence in your job to complete tasks quickly, efficiently, and with great skill, and at the same time remembering to look up and connect with each guest. You LOVE getting the job done and doing it well.

Create a team people want to stay on

Your genuine, positive energy contributes to an upbeat, effective team where you and your co-workers thrive and express a desire to stay and grow together. You treat your teammates with respect and kindness every single day. You offer empathy and an open ear. You bring special skills to the team that are respected by your teammates and in turn you see the value in others’ skills and talents.

Show Up

You show up to work. You are fully present for your teammates, our guests, and our trade partners. You’re a reliable, invested member of the team. You bring authentic, positive energy to work every day. Deep down you care.

What can I do?

The words, "What can I do?" and "How can I help?" fly out of your mouth because you recognize that the collective goal of the team and the store is bigger than the task at hand. You anticipate the needs of your coworkers and the guests and are proactive in helping others.

Come with a solution

You have a keen eye for identifying pain points in our systems, but you always come to the table with a solution to offer. You think outside the box, you’re creative in solving problems, and you adapt to change with grace. You always speak up and let us know what you need!

Own it

You hold yourself accountable and you’re accountable to your teammates. When there is an issue, ask yourself, "What can I do to help fix it?" When there is success, you and your team celebrate! The details matter, and you are attentive to all of them.

Seek knowledge

At Heathy Living we love learning and are naturally curious. We love feedback; it is an opportunity to improve ourselves. You reflect deeply on feedback by frequently looking inward and evaluating your own performance at HL. You are personally fulfilled by helping others grow and love taking on new challenges and new opportunities to learn.

If all of this sounds like you, please apply for a position today and begin your career with our mission, vision, and values driven company.

Healthy Living Market and Café is an equal opportunity employer and we’re proud to hire a diverse, inclusive Staff!