Guest Services - Bank of America Stadium

BEST Crowd Management; Charlotte (NC); Presencial; USD 18.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Daily Pay

Weekly Pay

Career growth opportunities

Training and development programs

Flexible scheduling

Descripción de la vacante

BEST Crowd Management is seeking an Event Security Officer for Bank of America Stadium in Charlotte, NC. The role focuses on safety, security, and high-quality guest service for large crowds.

Join a dedicated team that values safety, professionalism, and collaboration with staff, law enforcement, and emergency services to ensure smooth events and positive attendee experiences.

Formación

• Must be 18 years or older and meet local regulations.
• HS diploma or equivalent; some college preferred.
• Prior event security or related experience is advantageous.
• Stand/walk for extended periods; maintain fitness.
• Excellent observation, communication, and interpersonal skills.
• Team player who works well with diverse groups.
• Flexible schedule, including evenings, weekends, and holidays.
• Possess a valid security license or be willing to obtain one.
• Background check and drug screening are required.

Responsabilidades

• Maintain a visible, professional presence aligned with client and BEST standards.
• Patrol assigned areas to deter unauthorized activities and ensure safety.
• Monitor access points, conduct bag checks, and screenings.
• Respond to security incidents and medical emergencies promptly.
• Coordinate with event staff, law enforcement, and emergency services.
• Provide exemplary customer service and assist attendees as needed.
• Document security activity and incidents for leadership review.
• Uphold company policies and security procedures consistently.

Conocimientos

Strong communication

Teamwork

Observation

Problem solving

Physical fitness

Customer service

Flexibility

License (security)

Educación

High school diploma or equivalent

Descripción del empleo

Job Title: Guest Services - Bank of America Stadium

Company: BEST Crowd Management

Location: Charlotte, NC

Pay rate: $15 / hr

Summary

Join the dedicated and professional team at BEST Crowd Management, a leading provider of crowd management and event security services. With a commitment to excellence and a focus on safety, BEST Crowd Management ensures the success of various events by providing top-notch security solutions. As an Event Security Officer, you will play a critical role in upholding our reputation by ensuring the safety and security of attendees, staff, and property.

Responsibilities

• Make a positive impact by maintaining a visible and professional presence to the standards of the client as well as BEST.
• Patrolling assigned areas to deter unauthorized activities and ensure the safety of everyone present.
• Monitor access points, conduct bag checks, perform entry screenings, and remain vigilant to any suspicious parties or situations.
• Respond promptly and effectively to any security incidents or emergencies, including medical emergencies, disturbances, or unauthorized entry.
• Collaborate with event staff, law enforcement, and emergency services to coordinate security efforts and resolve any issues that arise.
• Provide exceptional customer service by assisting attendees, answering questions, and offering directions when needed.
• Report any security related occurrences or incidents to the appropriate supervisor, law enforcement, or medical personnel.
• Create and maintain documentation of any relevant activity performed or observed and submit this documentation to the leadership team.
• Uphold company policies, procedures, and guidelines to maintain a high standard of professionalism and security effectiveness.

Requirements

• Be at least 18 years old (age requirements may vary depending on local regulations).
• Hold a high school diploma or equivalent (some college education is preferred).
• Previous experience in event security, law enforcement, or a related field is advantageous.
• Possess strong physical fitness and the ability to stand or walk for extended periods.
• Exhibit excellent observational and problem-solving skills.
• Demonstrate exceptional communication and interpersonal skills.
• Work effectively in a team and collaborate with individuals from diverse backgrounds.
• Maintain flexibility to work evenings, weekends, and holidays based on event schedules.
• Possess a valid security license or be willing to obtain one (if required by local regulations).
• Successfully pass a background check and drug screening.

Benefits

• Enjoy competitive pay based on your experience and qualifications.
• Daily Pay and Weekly Pay options available.
• Take advantage of opportunities for career growth and advancement within the company.
• Enhance your skills and knowledge through training and development programs.
• Benefit from flexible scheduling options to accommodate your personal needs.
• Be part of a positive and supportive work environment that values diversity and inclusion.

EEOC Statement

It is the policy of BEST, A GardaWorld Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST, A GardaWorld Company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST, A GardaWorld Company not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License #539406-GP