Guest Services Associate Train Driver

Audubon Nature Institute; New Orleans (LA); On-site; USD 21,000 - 30,000; Part time

Job summary

Audubon Nature Institute is seeking a Guest Services Associate Train Driver in New Orleans to provide engaging guided tours on the zoo train, share history highlights, and ensure guest safety. You will support daily operations and uphold Audubon’s service standards.

You will be responsible for maintaining daily train care, delivering information with energy, and collaborating with the Guest Services team to create a positive guest experience during events and regular hours.

Qualifications

• High school diploma required.
• Ability to use mobile devices, computers, faxes, scanners, and two-way radios.
• Working knowledge of vehicle operation.

Responsibilities

• Conduct daily test runs to ensure the train functions correctly.
• Fuel and clean the train daily.
• Maintain a high standard of personal appearance and customer service.
• Adhere to safety rules and report hazards to supervision.
• Deliver enthusiastic, accurate information about exhibits during tours.
• Assist with emergency procedures and events as directed.

Skills

Teamwork

Customer service

Safety-conscious

Communication

Education

High School Diploma

Tools

Mobile devices

Computers

Faxes

Scanners

Two-way radios

Vehicle operation knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Services Associate Train Driver

Full Time Regular New Orleans, LA, US

4 days ago Requisition ID: 2477

Position Title: Train Driver

Department: Guest Services

Reports To: Guest Services Supervisor, Manager and Director

Position Type: Part- Time

Who We Are

Audubon Nature Institute comprises Audubon Park, Audubon Zoo, Audubon Aquarium, Audubon Insectarium, Audubon Louisiana Nature Center, Freeport-McMoRan Audubon Species Survival Center, Audubon Center for Research of Endangered Species, Woldenberg Riverfront Park, and Audubon Wilderness Park

At Audubon Nature Institute, we are more than a collection of parks, museums, and conservation centers—we are a dedicated team with a shared mission to celebrate, protect, and connect people to the wonders of nature. Our work is guided by our culture code, which is at the heart of everything we do. We believe in Activating Impact by integrating tangible, real-world outcomes into all our initiatives, fostering a culture where every action contributes to a positive environmental impact. We are committed to Empowering Optimism, using positivity to inspire others to act and believe in their capacity to create meaningful change. We strive to Create Connection by engaging with people from all walks of life, knowing that the collective strength of a diverse community can address the most pressing challenges facing our natural world. At Audubon, we embody the spirit of Le Bon Temps, infusing the joy and vibrant culture of Louisiana into our everyday work, celebrating our unique heritage while advancing our mission. As Leaders of the Pack, we constantly seek smarter, innovative solutions, challenging conventions to drive the change we want to see in the world.

What You’ll Do

The train driver plays a vital role in enhancing the guest experience by providing informative guided tours of the exhibits along the train route, sharing an engaging overview of the zoo’s history, and ensuring the safety and well-being of all visitors. The train driver's primary responsibilities include giving guided tours of exhibits along the train route, providing a brief overview of the zoo’s history, and ensuring the safety of all guests.

Day to Day Responsibilities

• The driver will conduct a daily test run to ensure the train functions correctly.
• The driver is responsible for fueling and cleaning the train daily.
• The driver must be highly motivated, enthusiastic, thorough, and possess excellent customer service skills.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
• Maintain regular attendance in compliance with Audubon Nature Institute standards.
• Must remain alert throughout the duration of
• Must maintain daily training checklist
• Driver must stay near the train throughout their shifts.
• Driver must interact with all internal and external guests with a positive attitude.
• Driver must report any potential hazards immediately to the Guest Services Manager and/or Supervisor.
• Performs other associated and related duties as needed and or as directed by supervisor personnel.
• Monitors activities in the work area to prevent accidents.
• Train Driver must Adhere to emergency action plans and procedures implemented for use in an emergency.
• Cautions patrons regarding unsafe practices and safety hazards; enforces and adheres to rules and regulations.
• Delivers the speech with enthusiasm and energy, ensuring that the information shared has been approved by GS leadership.

Additional/Overall Skills:

• Maintain a positive attitude and a strong sense of accountability, fostering a collaborative team environment where everyone feels empowered to contribute.
• Thrive in a team setting by leveraging your organizational and technical skills to ensure the smooth execution of creative projects that resonate with our audience.
• Celebrate team successes and bring enthusiasm to your work, reflecting the joyful culture at the core of Audubon's mission.
• Stay adaptable and open to learning new skills, embracing change and innovation as opportunities for leadership and growth.

What We’re Looking For

Must Haves: (required for the role)

• High School Diploma
• Machinery/Tools/Equipment Requirements: Must be able to use mobile devices, computers, faxes, scanners, and two-way radios. Working knowledge of vehicle operation

Physical Requirements:

• The role may involve exerting up to 25-50 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Most of the time may be spent sitting, but walking or standing for brief periods is also required.
• The ability to sit or stand, bend, and stoop, as well as carry items weighing up to specified limits, is necessary.
• A constant, adequate range of motion and mobility is required.
• Regular near vision acuity is needed, with clarity for objects at 20 inches or less.
• Drivers must be capable of collecting and analyzing numerical, written, and verbal data to draw logical conclusions and determine the time, place, and sequence of required actions or operations.
• Regular hearing ability is necessary to perceive the nature of sounds.
• A consistent ability to read, record, or type data quickly and accurately is required.

Environmental/ Working Conditions :

• Driver must work after hour event that require a driver, all driver are to work 9 event throughout the the year.
• Working long hours between breaks or meals is required.
• Ability to work under and handle stress in an appropriate manner required.
• May be exposed to high, medium, or low noise intensity.
• Constant contact with co-workers is required
• Affinity for animals preferred.
• Exposure to outdoor conditions may be necessary.

The responsibilities above represent general statements of primary duties performed regularly and continuously; they do not exclude other duties as assigned.