Guest Services Associate - Johnson Wildflower Center

The University of Texas at Austin; Austin (TX); On-site; USD 20,000 - 29,000; Part time

Job summary

The University of Texas at Austin Lady Bird Johnson Wildflower Center invites applications for a part-time Guest Services Associate at the Johnson Wildflower Center. The role supports ticketing, information services, and guest experiences in a dynamic visitor environment.

The position is 19 hours per week, with an $18.00 per hour rate, starting immediately and ending August 31, 2027. The work location is at the Johnson Wildflower Center in Austin, Texas.

Qualifications

• High school diploma or GED required.
• Two years of experience on POS or cash register.
• Two years of experience in customer service.
• Proficient with Microsoft Office applications.
• Able to multitask in a high-traffic environment.
• Excellent communication and customer service skills.
• Able to learn computer systems and software.
• Work independently and in a team.

Responsibilities

• Welcome guests in a professional and friendly manner.
• Sell general admission tickets and inform about prices and discounts.
• Provide information about exhibits, classes, programs, and events.
• Handle payments for programs, classes, and tours via multiple channels.
• Promote Wildflower Center memberships and complete membership records.
• Maintain Altru constituent records and assist with database tasks.
• Keep a clean and organized work area.
• Support program operations and event coverage as needed.
• Other duties as assigned.

Skills

Customer service

Cash handling

Microsoft Office

Multi-tasking

Communication

Teamwork

Dependability

Evening/Weekend work

Education

High school diploma

GED

Bachelor's degree

Tools

POS equipment

Job description

Guest Services Associate - Johnson Wildflower Center

Hiring Department: Lady Bird Johnson Wildflower Center

Position Open To: All Applicants

Weekly Scheduled Hours: 19

FLSA Status: Non-Exempt from FLSA

Earliest Start Date: Immediately

Position Duration: Expected to Continue Until Aug 31, 2027

Location: JOHNSON WILDFLOWER CENTER

The University of Texas at Austin Lady Bird Johnson Wildflower Center is committed to inspiring the conservation and cultivation of native plants through its gardens and programs. The Wildflower Center is the state botanic garden of Texas, a treasured Austin gem, and a national leader in the field of native plant education, gardening, sustainable landscapes, land restoration, plant conservation and research. It is home to the largest living collection of Texas native plants, welcomes 300,000 visitors annually, has over 18,000 member households and reaches more than 2 million people per year through its popular native plant database. The Center envisions thriving, native plant landscapes everywhere that nurture wildlife, uplift communities, and ensure ecological resilience for generations.

Wildflower Center staff are University of Texas at Austin employees receiving all associated benefits as well as an annual membership to the Center, discounts on Center classes, access to Wildflower Center events, and discounts at the Shop and Gallery. An inspiring, collaborative and beautiful work environment with outstanding coworkers awaits you.

Purpose

The Wildflower Center is seeking two Guest Services Associate to join our team. The ideal candidate will provide top-notch customer service, prioritize guest satisfaction, and demonstrate strong attention to detail and organizational skills, all while championing our mission and goals.This is a part-time position that ends on 8/31/27. If there is a business need and funding is available, further employment may be offered but is not promised or guaranteed.

Responsibilities

• Welcome guests to the Wildflower Center in a professional, friendly, and positive manner.
• Sell general admission tickets, informing guests about ticket prices and discount programs.
• Provide information about the Center and answer questions about current exhibits, classes, projects and programs.
• Receive payment for programs, classes, school groups, tours, and special events through our website, in person, or via phone. Responsible for addressing all guest inquiries, referring complex questions to appropriate staff when necessary.
• Provide information about the benefits of a Wildflower Center membership to our guests. Accurately complete and submit membership form and create an Altru constituent record.
• Work with Altru database, staying current with knowledge base. Report any issues with software immediately to management. Review constituents' records for accuracy and assist in correcting records according to UT standards.
• Maintain an organized and clean working environment.
• Assist with program operations by maintaining first aid kits and ticket booth cleanliness, reporting any issues to immediate supervisor.
• Other duties as assigned.

Required Qualifications

• High school graduation or GED.
• Two years of experience on a cash register or point of sale (POS) equipment.
• Two years of experience in a customer service-related field.
• Proficient in Microsoft Office.
• Experience multitasking responsibilities in a high traffic area.
• Excellent communication and customer service skills.
• Knowledge of computer systems and ability to learn new software.
• Ability to work independently and as part of a team.
• Reliable transportation.
• Ability to work weekends, evenings, and holidays as required during peak seasons and special events.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bachelor's degree in relevant field.
• More than two years of experience in a box office setting with ticketing or POS system, preferably Altru.
• Museum or public garden experience.
• General knowledge of the outdoors, native plants, the Wildflower Center, Austin, and UT.

Salary

$18.00 per hour

Working Conditions

• May work around standard office conditions.
• Repetitive use of a keyboard at a workstation.
• Ability to work outside in all types of weather, including extreme temperatures.
• Evening and weekend work will be required for events.
• Work station is located in our ticketing booth.
• May stand for long periods of time.

Work Shift

• The work schedule is no more than 19 hours per week and will vary with business needs (hours will decrease during slower seasons).
• Extended hours during evenings and weekends will be required for event coverage.
• Schedules are generally available two weeks in advance.

Required Materials

• Resume/CV
• 3 work references with their contact information including email address; at least one reference should be from a supervisor.
• Letter of interest

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

E-Verify

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.