Guest Services Associate - Evening Shift - Granby Grand Elk Resort

Travel + Leisure Co.; Granby (CO); In loco; USD 29.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Life and accident coverage

Disability insurance

Volunteer time off

401k with employer match

Identity theft protection

Wellness program

Employee Assistance Program

Paid time off & holidays

Descrizione del lavoro

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registration, issue keys, and provide information on resort amenities and area attractions. You will process transactions, balance cash, and ensure accurate guest folios.

The role requires strong English communication, attention to detail, and the ability to multitask in a fast-paced environment while delivering exceptional hospitality.

Competenze

• Customer service experience preferred.
• Strong written and verbal English communication skills.
• Ability to handle cash and transactions accurately.
• Problem-solver who can work with minimal supervision.
• Capable of multitasking in a fast-paced setting.
• Demonstrated attention to detail and organization.
• Proficient with basic computer applications.

Mansioni

• Greet guests warmly and provide exceptional service.
• Guide guests through registration, issue unit keys, and explain resort amenities.
• Process cash and credit card transactions following procedures.
• Balance cash, perform bucket checks, and manage cash handling tasks.
• Complete checkout procedures and verify charges in folios.
• Confirm reservations for individuals or groups and answer inquiries.

Conoscenze

Customer service

Communication

Cash handling

Problem solving

Multitasking

Attention to detail

Basic computer skills

Descrizione del lavoro

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Position comes with $500 Sign on Bonus payable after 120 days of employment
Typical Hours are three shifts 10am - 6:30 pm and two nights 2:30 -11:30pm

How You’ll Shine:

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

How You'll Make an Impact:

• Bring smiles to guests from around the world by providing warm welcomes.


• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.


• Process cash and credit card transactions strictly following established procedures.


• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.


• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.


• Confirm reservations for individuals and/or groups.


• Respond to guest inquiries and concerns as quickly and completely as possible.


• Restock front desk and lobby supplies to par each night and log counts for key items.


• Print and stage next day arrival and departure reports and prepare late arrival packets with lock box codes for after-hours arrivals.

What You’ll Bring:

• Professional appearance and a positive, can-do attitude.


• Excellent communication skills with the ability to read, write and understand English.


• Ability to solve problems with minimal supervision.


• Basic math skills and knowledge of proper cash handling procedures.


• Ability to multitask and work in a fast paced environment.


• Strong attention to detail and organization skills.


• Basic computer and office skills.

The anticipated application deadline for this role is November 1, 2026.

How You'll Be Rewarded:

Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical


• Dental


• Vision


• Flexible spending accounts


• Life and accident coverage


• Disability


• Wish day paid time to volunteer at an approved organization of your choice


• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)


• Legal and identity theft plan


• Voluntary income protection benefits


• Wellness program (subject to provider availability)


• Employee Assistance Program


• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Compensation

Generally starting at $21.80 - $21.80 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.