Guest Services Associate

Travel + Leisure Global Support Services (Philippines) Inc.; KINGSGATE (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with employer match

Paid time off

Job summary

Travel + Leisure Global Support Services (Philippines) Inc. is looking for a Guest Services Associate in Kingsgate, Washington. In this role, you will welcome guests and provide exceptional service from registration to checkout. Key duties include guiding guests through the registration process, processing transactions, and addressing guest inquiries.

The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Competitive benefits are offered, including medical, dental, and vision coverage, along with paid time off and a 401(k) plan.

Qualifications

• Positive, can-do attitude and professional appearance.
• Ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.

Responsibilities

• Welcome guests and provide excellent service.
• Guide guests through the registration process.
• Process cash and credit-card transactions.

Skills

Excellent communication skills

Problem-solving ability

Basic math skills

Attention to detail

Multitasking

Basic computer skills

Job description

How You’ll Shine

As a Guest Services Associate, you will welcome guests, deliver excellent service, and maintain a contagious smile that makes their vacation memorable from registration to checkout. You’ll provide information about the resort and nearby attractions, offer room‑rate quotes, confirm reservations, and ensure a seamless experience for every guest.

How You’ll Make an Impact

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit‑card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money‑handling responsibilities.
• Complete all check‑out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room‑rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

What You’ll Bring

• Professional appearance and a positive, can‑do attitude.
• Excellent communication skills and the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash‑handling procedures.
• Ability to multitask and work in a fast‑paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

How You’ll Be Rewarded

• Medical, Dental, Vision benefits.
• Flexible spending accounts.
• Life and accident coverage.
• Disability coverage.
• Paid time off, parental leave, and holidays (subject to eligibility).
• Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Wish day paid time to volunteer at an approved organization of your choice.
• 401(k) with employer match (subject to eligibility requirements, including tenure).
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program (subject to provider availability).
• Employee Assistance Program.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.