Guest Services Assistant Department Manager

Festival Foods; Oshkosh (WI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Associate Discount

Weekly Pay & Premium Pay

Two-Week Advanced Scheduling

Vision & Dental Insurance

Paid parental leave

Fitness reimbursement program

Employee Assistance Program (EAP)

Job summary

Festival Foods is seeking a Guest Services Assistant Department Manager in Oshkosh. You will lead front-end operations, mentor staff, and ensure a welcoming guest experience across busy shifts in a full-time, hospitality-driven grocery environment.

You’ll coordinate with the Guest Services Manager, mentor teammates, and uphold safety, quality, and attendance standards while fostering a positive, customer-focused culture for our guests.

Qualifications

• Leadership experience in retail, restaurant, front desk or equivalent.
• Strong communication skills to solve problems with guests and team.
• Team-oriented with passion for training and developing others.
• Organizational skills to manage shifting priorities in a fast-paced setting.
• Knowledge of safety requirements and policies for a compliant workplace.

Responsibilities

• Provide helpful service with professional, caring guest interactions.
• Assist the Guest Services Manager with department operations and policies.
• Mentor and develop associates; conduct onboarding and training sessions.
• Manage daily guest services operations and delegate tasks for productivity.
• Create schedules balancing guest needs and labor budgets using labor tools.
• Maintain quality standards and ensure cleanliness and sanitation.
• Collaborate with Bookkeeping and Loss Prevention to maintain reporting accuracy.
• Ensure regular attendance and arrange replacements for absences.
• Perform other duties as assigned.

Skills

Leadership experience

Communication skills

Team oriented

Organizational skills

Safety awareness

Education

High school diploma

Job description

Location

Oshkosh

Position Type

Full-Time

Company Overview

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Guest Services Assistant Department Manager!

Job Title: Guest Services Assistant Department Manager

Reports to: Guest Services Manager

At Festival Foods, we know that outstanding guest service starts with helpful associates. As a Guest Services Assistant Department Manager, you'll help create a welcoming atmosphere where every guest feels valued. Whether you're supporting a busy checkout, mentoring your team, or ensuring smooth daily operations, your leadership will make an impact. If you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service that will "boomerang" guests back,this role is for you!

Job Description

What You’ll Do:

As a Guest Services Assistant Department Manager at Festival Foods, your responsibilities will include:

• Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
• Foster Team Success: Assist the Guest Services Manager with department operations, ensuring company policies and procedures are followed, and goals are achieved. Lead the team when the Manager is out.
• Mentor and Develop: Train and develop associates, helping key team members advance within the company. Conduct onboarding and training sessions, such as bagger or cashier training.
• Manage Daily Operations: Oversee guest services activities, ensuring a positive guest experience and a smooth team environment. Delegate tasks and manage team priorities to maximize productivity in a retail grocery store environment.
• Optimize Schedules: Use labor tools to create schedules that balance guest needs and labor budgets. Adjust staffing levels based on guest traffic and item counts throughout the day.
• Quality Standards: Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
• Ensure Compliance: Enforce all company policies, including timekeeping accuracy and guest services protocols. Ensure proper cleanliness, maintenance, and sanitation of the department.
• Uphold Standards: Collaborate with Bookkeeping and Loss Prevention (Asset Protection) and management to maintain accuracy in reporting and follow up on any discrepancies, including disciplinary actions.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team: Other duties as assigned.

What We’re Looking For:

To succeed as a Festival Foods Guest Services Assistant Department Manager, you should have:

• Leadership Experience: At least 1 year of previous leadership or supervisor experience in a retail, restaurant, front desk environment, or an equivalent combination of education and experience. A high school education is required.
• Strong Communication Skills: Ability to effectively communicate and problem solve with guests and team members, creating a positive work environment.
• Team-Oriented: A passion for training, educating, and developing team members, fostering a collaborative atmosphere.
• Organizational Skills: Exceptional planning and organizational abilities to manage shifting priorities and demands in a fast-paced environment.
• Safety Awareness: Knowledge of all safety requirements and company safety policies to ensure a secure and compliant workplace.

Physical Demands and Work Environment

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Stand in one place for long periods of time, bend, stoop, and kneel regularly
• Full range of upper body motion and perform repetitive tasks
• May be exposed to extreme temperatures
• Ability to work varied hours/days including nights, weekends and holidays as needed

Work Schedule

The Guest Services Assistant Department Manager is a full-time position. Your schedule will include mornings, afternoons, evenings, weekends, and holidays to meet the needs of our guests.

Front End

Benefits Overview

Why You’ll Love It Here:

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
• At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.

Address

2415 Westowne Avenue

Oshkosh

WI

54904