Guest Services Ambassador - Leader Bank Pavilion

Live Nation International; Boston (MA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Job summary

A leading live entertainment company in Boston is seeking a Customer Service Team Member to engage with guests and provide exceptional experiences at our venues. Responsibilities include assisting with ticketing questions, managing lost and found, and selling venue merchandise. Ideal candidates have over a year of customer service and sales experience and are passionate about delivering great service. This role offers a fun and upbeat work culture with various perks, aiming to support a balanced work-life environment.

Qualifications

• 1+ year of experience in a customer service role, preferably in live entertainment.
• 1+ year of experience in a sales or retail role.

Responsibilities

• Provide exceptional customer service to fans throughout the venue.
• Assist in scanning tickets and answering ticketing questions.
• Manage lost and found and provide general guest services.

Skills

Customer service

Problem-solving skills

Team communication

Job description

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a The Guest Services Team will engage with guests and employees to facilitate a smooth and enjoyable experience at the venue while also being the face of our ancillary sales programs. This team will sell products at various points of sale and operate registers for ancillary transactions. Guest Services Team members will be located throughout all of our venue areas and will be required to assist with questions, issues, or complaints in these areas. Other responsibilities will include operating our bag check, employee check-in and uniform distribution, and scanning tickets when needed. WHAT THIS ROLE WILL DO Partner with the Ancillary Sales Coordinator and venue management to fulfill ancillary responsibilities and expectations Provide exceptional customer service to fans throughout the venue, under the leadership of the Experience Manager. Adapt to customer needs ensuring they are understood, and appropriate action is taken to meet and exceed their expectations. Staff the general store to sell upgrades and other miscellaneous items to venue guests; in addition, provide general guest service to guests with varying concerns or needs, manage lost and found, and generally support interdepartmental customer serviceAssist in scanning tickets and answering ticketing questions on an as-needed basis; this may include assisting guests in pulling up tickets from third-party sellers, resetting passwords, and any other customer service-related tasks that may arise Other duties as assigned Must possess strong problem-solving skills and team communication 1 year plus of work experience in a customer service role, preferably in live entertainment 1 year plus of work experience in a sales or retail role We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. \*\*Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions. *Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.*