Guest Services Agent - WorldMark Deer Harbor

Travel Leisure Resort Development Inc; Deer Harbour (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Sick leave

Volunteer time off

Life insurance

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registrations, reservations, and information about the resort and area attractions.

You will handle room rate quotes, process transactions, and ensure accurate folios throughout stays. Ideal candidates show a professional appearance, strong English communication, and the ability to multitask in a fast-paced environment while maintaining meticulous attention to detail.

Qualifications

• Must have excellent communication skills in English.
• Ability to perform cash handling with basic math accuracy.
• Capable of multitasking in a fast-paced resort environment.
• Professional appearance and friendly demeanor.

Responsibilities

• Help guests from arrival to checkout with registration, reservations, and information.
• Issue keys and provide room rate quotes.
• Process cash/credit card transactions following procedures.
• Balance cash, complete checkouts, and verify charges.
• Respond promptly to guest inquiries and concerns.

Skills

Professional appearance

Excellent communication

Problem solving

Basic math

Multitasking

Attention to detail

Basic computer skills

Job description

How You’ll Shine:

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

How You'll Make an Impact:

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

What You’ll Bring:

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law.

Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Paid time off including 12 vacation days and 6 holidays per year, prorated based on your hire date.
• Sick leave in accordance with applicable laws and/or ordinances

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Compensation Generally starting at $19.00 - $19.00 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.