GUEST SERVICES AGENT (PART TIME)

Compass Group USA; Jackson (MS); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Meal plan

Free parking!

Job summary

Morrison Healthcare, a Compass Group company, is hiring a part-time GUEST SERVICES AGENT at Baptist Medical Center in Jackson, MS. The role supports guest check-in/out, promotes services, and handles inquiries.

Schedule is 3–4 days weekly with rotating weekends. Prior healthcare guest service experience is required. Perks include a meal plan and free parking. Pay ranges from $13.50 to $15.00 per hour.

Qualifications

• Previous customer service and host experience in a healthcare setting.

Responsibilities

• Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay.
• Promotes hotel services, amenities and upsells products to the guests.
• Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
• Ensures rooms and services are correctly accounted for within guest statement.
• Assists guests with check out payments or charges and records vouchers, credit, traveler's checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members.
• Promptly answers the telephone and email inquiries; retrieves and forwards messages to/from guests; retrieves mail and packages.
• Fields and resolves guest complaints or elevates for resolution to appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
• Perform other duties as assigned.

Skills

Customer service

Healthcare host

Job description

• We are hiring immediately for a part time GUEST SERVICES AGENT position.
• Location: Baptist Medical Center - 1225 North State Street, Jackson, MS 39202. Note: online applications accepted only.
• Schedule: Part time schedule; 3 to 4 days a week. Days and hours may vary; rotating weekends. More details upon interview.
• Requirement: Previous customer service and host experience in a healthcare setting required.
• Perks: Meal plan and free parking!
• Pay Range: $13.50per hour to$15.00per hour.

Make a difference in the lives of people, your community, and yourself. At Morrison Healthcare, a Compass Healthcare company, you’ll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served.

For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.

Job Summary

Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests. Essential Duties and Responsibilities:

• Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
• Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
• Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or elevate for resolution to appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
• Perform other duties as assigned.

BENEFITS FOR OUR TEAM MEMBERS

• Full-time and part-time positionsare offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offerthe following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Morrison Healthcare maintains a drug-free workplace.

Nearest Major Market: Jackson Mississippi Job Segment: Front Desk, Chef, Culinary, Part Time, Administrative, Hospitality