GUEST SERVICES AGENT (FULL TIME)

Compass Group USA; Brockton (MA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Free meals

Uniforms provided

Laundering service

Job summary

Compass Group USA’s Flik unit is hiring a GUEST SERVICES AGENT to check guests in and out of the Babson Park location. The role operates on a full-time night schedule from 11:00 pm to 7:00 am, with emphasis on resolving guest issues and promoting hotel services.

The position offers a fixed pay rate of $25.00 per hour, with benefits including free meals, uniforms and laundering service at select locations. Previous guest service or night audit experience is required.

Qualifications

• Previous guest service or night audit experience required.

Responsibilities

• Checks guests in and out of the hotel.
• Resolves guest challenges throughout their stay.
• Promotes hotel services, amenities and upsells products to the guests.
• Completes the registration/check-in process by inputting information into the computer system.
• Balances and records receipts as needed.
• Provides guests with information about facilities and services.
• Responds to guest requests and forwards to appropriate team members.

Skills

Guest service

Night shift

Night audit experience

Job description

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• We are hiring immediately for a full timeGUEST SERVICES AGENT position.
• Location: Babson Executive Conference Center - 1 Woodland Hill Drive, Babson Park, MA 02457. Note: online applications accepted only.
• Schedule: Full time schedule. Days may vary, 11:00 pm to 7:00 am. Further details upon interview.
• Requirement: Previous guest service or night audit experience required.
  *Internal Employee Referral Bonus Available
• Fixed Pay Rate: $25.00 per hour.

Free meals, uniforms and laundering service available at select locations.

Diversityof thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests.Essential Duties and Responsibilities:

• Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
• Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
• Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or elevate for resolution to appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
• Perform other duties as assigned.

Associates at FLIK are offered many fantastic benefits.

Both full-time and part-time positions offer the followingbenefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Nearest Major Market: Boston
Job Segment: Front Desk, Food Service, Administrative, Hospitality