Guest Services Agent - Elevate Guest Experience & Perks

Live! Casino & Hotel; Northern (KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Comprehensive health coverage for full

Free Life Insurance

Free Short Term & Long Term Disability

Retirement Savings with Company Match

Generous Bonus Structure

Annual Merit/Goal Based Pay Increases

Tuition Reimbursement

Free parking

Free food and discounted meals

Job summary

Live! Casino & Hotel in Kentucky seeks a Front Desk Clerk to welcome guests, handle check-ins/outs, process payments, and provide information to ensure a seamless guest experience.

You will work with the Front Office team to maintain accurate records and promote guest satisfaction. Duties include maintaining knowledge of hotel features, room types, rates, and packages; handling guest requests with courtesy and professionalism; and supporting cash handling in line with company policies and gaming

Qualifications

• Must be able to read and interpret instructions for guests and procedures.
• Excellent verbal and written communication skills for guest interactions.
• Retail customer service experience is a plus.

Responsibilities

• Process guest check-ins and check-outs according to hotel requirements.
• Handle guest payments and input into reservation system.
• Promote positive guest relations and provide information on services.

Skills

Guest communication

Instruction reading

Education

High school diploma or GED

Retail customer service training

Job description

Live! Casino & Hotel in Kentucky seeks a Front Desk Clerk to welcome guests, handle check-ins/outs, process payments, and provide information to ensure a seamless guest experience.

You will work with the Front Office team to maintain accurate records and promote guest satisfaction. Duties include maintaining knowledge of hotel features, room types, rates, and packages; handling guest requests with courtesy and professionalism; and supporting cash handling in line with company policies and gaming