Guest Services Agent | Doubletree by Hilton Wilmington

PM Hotel Group; Wilmington (DE); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel management company is seeking a Guest Services Agent for their Wilmington location. You will greet guests, manage check-ins, and handle inquiries while creating a welcoming atmosphere. Applicants must possess a High School diploma and at least one year of customer service experience. The role requires excellent communication skills, cash handling abilities, and a knack for problem-solving. Flexibility in schedules is essential, with opportunities for hotel discounts and competitive pay.

Benefits

Hotel discounts

Competitive pay

Qualifications

• Minimum of one year experience in a customer-facing role.
• Ability to work under pressure while interacting positively with guests.
• Eager to share local knowledge and provide excellent service.

Responsibilities

• Communicate clearly and professionally with guests and team members.
• Handle cash responsibly and efficiently perform technical tasks.
• Create a welcoming environment for guests at the front desk.

Skills

Customer service

Communication

Problem-solving

Cash handling

Education

High School diploma or equivalent

Tools

Property management systems

Databases

Job description

Guest Services Agent | Doubletree by Hilton Wilmington

Job Category: Front Desk

Requisition Number: GUEST017349

• Posted: September 5, 2025
• Full-Time
• On-site

Locations

Showing 1 location

What You’ll Do

You will be at the center of the hotel\'s universe—the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking for you to OWN the front desk area.

Responsibilities

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You\'ll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Qualifications

We’re looking for someone with a High School diploma (or equivalent) and a minimum of one year experience. Most importantly you must be a people-person. You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don\'t work well under pressure, this won’t be a great fit.

Physical & Schedule Requirements

Sometimes you’ll be behind the desk—but you should also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You must be able to accommodate varying schedules including nights, weekends and holidays. There is an opportunity for excellent pay, hotel discounts, and being part of a growing hotel company in return for your flexibility.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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