Guest Services Agent

Stonebridge Companies

Grand Junction (CO)

On-site

USD 22,000 - 23,000

Full time

8 days ago

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Wellness support

Life and disability coverage

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies seeks a Guest Service Agent at the Doubletree by Hilton in Grand Junction, Colorado. This full-time, non-exempt role handles check-ins/check-outs, guest inquiries, and front desk operations with accuracy and courtesy.

You will manage reservations, advise guests on hotel amenities, rates, and promotions, and maintain security and daily reporting. The position requires a one-year certificate or equivalent experience, and offers comprehensive hotel benefits.

Qualifications

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Operate the front desk according to standard operating procedures and with exceptional guest service.
Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
Check registration (folio) cards for completeness, accuracy, and legibility.
Maintain accurate cash sheet and balance cash drawer.
Handle switchboard and route calls as required by shift; take and relay messages accurately.
Take and record reservations with accuracy and confirm as requested.
Resolve guest complaints and ensure guest satisfaction.
Maintain lobby and office area cleanliness and assist housekeeping as needed.

Skills

Customer service

Communication

Attention to detail

Problem solving

Time management

Education

Certificate from college or technical school

Job description

City, State: Grand Junction, Colorado

Title: Guest Service Agent

Location: Doubletree by Hilton, Grand Junction, Colorado

FLSA: Non-Exempt

Status: Full-time

Reports to: Assistant General Manager

Pay Range: $16.00 to $17.00

About Us

We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values of being Dynamic, Deliberate, and Distinct. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.

We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values, which are Courage, Vigilance, Collaboration, Passion, Creativity, and Empowerment. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.

Purpose of the Role

The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.

Essential Duties and Responsibilities

Operate the front desk according to standard operating procedures and with exceptional guest service.
Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
Check registration (folio) cards for completeness, accuracy, and legibility.
Maintain accurate cash sheet.
Responsible for cash drawer balancing.
Operate the switchboard and disperse calls as required by your shift.
Take guest messages and faxes with accuracy, always noting the date and time of message.
Repeat message back to caller to assure the accuracy of the message.
Use message light to tell guests that they have a message waiting.
Know emergency procedures and how to respond.
Never say a guest’s room number out loud.
Be knowledgeable of hotel promotions.
Know room rate.
Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
Know physical makeup of building-exterior and interior.
Know where the closest shopping, convenience store and gas station is.
Complete daily reports, audits correspondences etc. as required by your shift.
Keep lobby and office area clean at all times, Set wake-up calls as dictated by your shift.
Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
Take and confirm credit cards for validity and acceptability.
Lock and secure area if leaving the front desk, even if it is for a moment!
Create incident reports for guest injuries / issues when required.
Answer all calls within three (3) rings.
All calls are to be answered in a “scripted” manner.
Take and record reservations with accuracy.
Confirm as requested.
Resolve guest complaints.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

Desired Competencies, Work Skills, and Knowledge

Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness.
Monitors own work to ensure quality.
Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards Meets or exceeds productivity standards.
Produces adequate volume of work efficiently in a specific time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS Responds to requests for service and assistance.
Demonstrates the desire and ability to provide high quality service to both internal and external customers.
Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE Asks for and offers help when needed.
Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance Takes responsibility for own actions.
Performs work with little or no supervision; works independently.
Can be relied upon regarding task completion and follow up.

Education and Experience Requirements

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Work Environment

Indoor work environment
May be exposed to and use of cleaning chemicals throughout the shift
Minimal to moderate noise levels consistent with hotel environment

Physical Demands

Stand more than 2/3 of the time
Walk less than 1/3 of the time
Sit less than 1/3 of the time
Lift up to 15 lbs
Push / pull up to 10 pounds

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Closing Date

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-09-01

Benefits